Open to opportunities

Anna Bazala

@annabazala

Message

I’m Customer Service Advisor and Sales Consultant focused on remote support and lead generation.

South Africa

Message

What I'm looking for

I’m seeking a remote customer support, virtual assistant, sales, or call centre role where I can bring reliable, customer-focused service, strong communication, and problem-solving to exceed targets and deliver positive experiences.

I’m a results-driven Customer Service Advisor and Sales Consultant with hands-on experience in remote call centre operations, lead generation, appointment setting, customer retention, and outbound sales campaigns. I communicate confidently with customers, adapt quickly to fast-paced environments, and consistently aim to exceed targets while delivering positive customer experiences.

In call centre roles in Durban, I’ve supported multiple campaigns including AIAB (AT&T Internet Air for Business), Oak Street Health—Medicare lead generation for adults aged 65+, health insurance eligibility verification (Mile High), and inbound debt collection-related leads (Solo Suit). I focus on qualifying prospects, answering questions, guiding sign-ups, maintaining accurate CRM records, and staying professional under pressure—building strong customer relationships through active listening and problem solving.

Experience

Work history, roles, and key accomplishments

Advisor

2CANTALKS

Dec 2025 - May 2026 (5 months)

Worked across multiple international call-centre campaigns, handling customer interactions, lead generation, and sales support while maintaining professionalism and accurate CRM records. Assisted with AIAB (AT&T Internet Air for Business), Medicare lead generation, debt-collection-related leads, and health insurance eligibility verification with appointment/agent connections.

Lead Generation Appointment Setting Sales Support Customer Relationship Management (CRM)Customer Retention Active Listening Debt Collection

Sales Agent

OTF Call Centre Solutions

Dec 2024 - Aug 2025 (8 months)

Worked on the PCP campaign as a sales agent by making outbound calls, explaining products, and converting leads into sales. Assisted customers through the sign-up process while maintaining accurate CRM records and working toward daily and monthly sales targets.

Outbound Sales Lead Conversion Sales Targets

Shop Assistant

Clementine’s Shop

Jan 2019 - Jan 2021 (2 years)

Assisted customers in a retail environment during weekends and school holidays by helping with purchases and inquiries. Managed stock and supported store organization while delivering friendly, professional face-to-face customer service.

Customer Support Stock Management Professional communication