Open to opportunities

Elsie Nwandzule

@elsienwandzule

Message

Customer service and inside sales professional skilled in warm lead conversion and CRM-driven support.

South Africa

Message

What I'm looking for

I seek a customer-facing role that leverages CRM expertise, warm lead conversion and scheduling, in a collaborative company focused on customer experience and growth.

I am a customer service and inside sales professional with extensive experience handling high-volume inbound and outbound calls, appointment scheduling, CRM documentation, and warm lead conversion. I focus on resolving customer concerns quickly while maintaining satisfaction and retention in fast-paced service environments.

At Intercity Xpress I logged interactions in CRM systems, assisted with bookings and billing inquiries, and conducted outbound follow-ups to resolve escalations and ensure service satisfaction. Previously I managed customer engagement and communication strategies for Kisua Africa and coordinated executive-level communications and scheduling as a Virtual Executive Assistant.

I hold multiple Coursera certificates including Google Cybersecurity Professional and Foundations of Digital Marketing & E-Commerce, plus a TEFL certificate. I bring strong multitasking, CRM, and communication skills and consistently aim to improve processes that boost customer experience and conversion.

Experience

Work history, roles, and key accomplishments

Customer Care Consultant

Intercity Xpress

Nov 2018 - Mar 2025 (6 years 4 months)

Handled high-volume inbound and outbound calls, resolved billing and scheduling inquiries, and logged CRM interactions to improve follow-up and issue resolution rates. Conducted escalations and outbound satisfaction follow-ups to maintain customer retention.

Scheduling Billing Escalations Customer Retention Multitasking

Marketing & Social Media Coordinator

Kisua Africa

Mar 2016 - Jun 2017 (1 year 3 months)

Managed daily customer engagement across platforms and developed communication strategies to support brand messaging and drive service interest. Coordinated social interactions to increase audience engagement and lead inquiries.

Social Media Management Customer Engagement Communication Strategy Canva WordPress Google Analytics

Virtual Executive Assistant

Uban Zulu

Jun 2013 - Dec 2015 (2 years 6 months)

Coordinated inbound communications, scheduled appointments, maintained calendars, and prepared administrative documents to support executive operations and ensure timely follow-ups.