Kate Lembete
@katelembete
Experienced customer service and sales professional specializing in insurance and telesales.
South AfricaWhat I'm looking for
I am an energetic, customer-focused sales advisor with experience in high-volume call centres and insurance sales. I thrive in fast-paced environments and consistently deliver polished customer service.
I have worked as a booking agent, warm-up agent and work-from-home sales advisor, where I generated leads, booked appointments, and closed sales while meeting or exceeding quotas.
I use CRM tools and sales software including Salesforce, HubSpot and Zendesk, and I am proficient with Microsoft Office and fast, accurate data capture. I bring leadership experience as a team leader and trainer on outbound and inbound campaigns.
I hold certificates in customer service, selling and merchandising, as well as an NQF (L4) in short term insurance; I am pursuing Regulatory Exam R5 to further strengthen my insurance expertise.
Experience
Work history, roles, and key accomplishments
WFH Sales Advisor
Scoutnet
May 2024 - Present (1 year 4 months)
Work-from-home sales advisor making outbound and inbound calls to sell tracker products, maintain customer records, follow up leads via CRM, and close sales to meet quotas.
Booking Agent
1.618 Advisory Services / YUGASIS
Jun 2021 - Sep 2023 (2 years 3 months)
Called clients referred by brokers to book and confirm wills and estate-planning appointments, captured customer data, and coordinated with brokers to improve appointment conversion.
Warm up Agent
3 Way Marketing
Feb 2020 - Jan 2021 (11 months)
Made outbound calls to warm leads, gathered and captured customer information, and provided product and service details to generate qualified appointments for sales teams.
Education
Degrees, certifications, and relevant coursework
Regulatory Exam R5
Regulatory Qualification, Insurance Regulation
Currently preparing for the Regulatory Exam R5 (in progress).
Clientele
NQF Level 4 Certificate, Short Term Insurance
Completed Funeral Short Term Insurance NQF Level 4 qualification in 2021.
South View High School
Grade 12 (Matric), Secondary Education
Completed Grade 12 (Matric) at South View High School in 2009.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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