Open to opportunities

Siphokazi Mdiya

@siphokazimdiya

Message

I am candidate with over 9 years of experience in sales, lead generation and customer service.

South Africa

Message

What I'm looking for

I’m seeking a fast-paced sales or customer support role where I can drive lead generation, qualify prospects, schedule appointments, and use CRM to deliver confident communication and measurable performance.

I’m a results-driven Appointment Setter and Sales Support Specialist with 10+ years of experience in outbound calling, lead generation, and customer engagement. I support high-volume environments and focus on converting leads into qualified appointments through cold calling, appointment scheduling, persistent follow-ups, and CRM systems.

Most recently, I conduct outbound calls and prospecting as a Property Practitioner, qualifying leads and scheduling appointments for property consultations and viewings. Previously, I supported international ecommerce customers (Amazon) with social media DM & email customer support, handled high-volume enquiries and order issues using CRM systems, and consistently met performance targets as a Call Centre Agent, with additional strength from service-quality work as a Quality Assessor.

Experience

Work history, roles, and key accomplishments

Current

Property Practitioner

Current

Our Home Properties

Jan 2023 - Present (3 years 5 months)

Conduct outbound calls and prospecting to generate property leads. Qualify prospects and schedule appointments for consultations and property viewings.

Outbound Calling Lead Generation Appointment Scheduling Qualifying Prospects Client Communication CRM Systems

Customer Service Associate

Amazon South Africa

Sep 2022 - Dec 2022 (3 months)

Provided customer support to international ecommerce customers via social media DMs and email. Resolved order issues using CRM systems while handling high-volume enquiries.

Customer Support CRM Systems Email Support Appointment Setting

Call Centre Agent

Ison Xperiences

Jan 2018 - Jan 2022 (4 years)

Managed customer accounts, bookings, and service requests in a high-volume outreach environment. Delivered retention-focused support through upgrade and cancellation calls, logging interactions and leads in CRM systems.

Prospecting Customer Account Management Retention Objection Handling CRM Systems

Quality Assessor

Bytes Technology

Jan 2015 - Jan 2018 (3 years)

Monitored service quality and compliance standards and provided coaching to improve customer service delivery. Conducted calibration sessions, generated reports, and communicated performance insights to management.

Quality Assurance Coaching Compliance Monitoring performance reporting Customer Service Evaluation

Call Centre Consultant

Vodacom

Jan 2013 - Jan 2015 (2 years)

Assisted customers with order and delivery inquiries, bookings, and issue resolution to maintain high customer satisfaction. Supported contract upgrades and cancellations and escalated complex cases to the back office as needed.

Customer Service Order Inquiries Booking Cancellations Escalation Management

Personal Assistant

Faranani Office Solutions

Jan 2012 - Jan 2013 (1 year)

Managed diary schedules, appointments, and meeting logistics. Handled correspondence and phone calls, took minutes, and supported marketing and networking event coordination.

Appointment Scheduling Meeting Coordination Minute Taking Correspondence Management Administrative Support Event Coordination