Bongiwe Booi
@bongiwebooi
Experienced appointment setter and customer service specialist driving B2B lead generation.
South AfricaWhat I'm looking for
I am a dynamic customer service and appointment-setting professional with over 5 years of experience in high-volume call centers and consultancy environments. I excel at cold calling, lead generation, strategic outreach, and building rapport across diverse industries and global time zones.
My background includes BPO sales, client engagement, and administrative support, where I consistently met sales targets, reduced cancellations through proactive follow-ups, and delivered appointment-setting services for B2B clients. Organized and results-driven, I thrive in fast-paced settings where persuasive communication and operational precision drive business growth.
Experience
Work history, roles, and key accomplishments
Change Consultant
Frontline Sales Consultancy
Aug 2025 - Present (6 months)
Set and managed B2B appointments across multiple sectors, reducing cancellations through proactive confirmations and improving lead follow-up to increase qualifying meetings.
Sales Representative
Affinity Health RSA
Mar 2025 - Jul 2025 (4 months)
Conducted outbound sales for medical insurance and funeral cover, assessing needs and exceeding daily and monthly targets while maintaining CRM records and compliance.
Customer Service Representative
iContact BPO
Feb 2020 - Dec 2023 (3 years 10 months)
Handled high-volume outbound calls to US clients, promoted SaaS and telecom solutions, and consistently surpassed daily sales targets through consultative B2B selling.
Personal Assistant
Sektor Consulting Engineers
Mar 2017 - Nov 2018 (1 year 8 months)
Provided administrative and diary management support, coordinated meetings and communications, and managed petty cash and office supplies to maintain operational efficiency.
Education
Degrees, certifications, and relevant coursework
CICityVarsity
Higher Certificate, Motion Makeup and Special Effects
2019 - 2019
Completed a Higher Certificate program in Motion Makeup and Special Effects focusing on practical techniques for film and theatre applications.
Market Theatre Laboratory
Higher Certificate, Performing Arts and Theatre Skills
2015 - 2016
Completed a Higher Certificate in Performing Arts and Theatre Skills with practical training in performance and stagecraft.
Westville Girls' High School
Higher Certificate, Secondary Education
2010 - 2014
Completed matriculation (Higher Certificate) with a focus on secondary school curriculum and foundational academic subjects.
Availability
Location
South AfricaAuthorized to work in
Job categories
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