Open to opportunities

Mathapelo Koza

@mathapelokoza

I am a results-driven administrative and call-centre professional focused on sales, customer service, and virtual operational support.

South Africa

Message

What I'm looking for

I seek flexible, virtual opportunities that challenge me to solve problems, grow toward seniority, and deliver measurable sales and operational results while maintaining autonomy and work-life balance.

I am a dedicated professional with over six years of experience in administration and call-centre environments, with proven strengths in appointment setting, cold calling, sales and customer service. I have worked multiple campaigns across US, UK, Dubai and South African markets, managed retail operations, and trained entrepreneurs in retail business management.

I combine strong interpersonal skills, business administration experience and CRM proficiency (Go High Level, Vici Dial, Intermedia, Slack) to deliver results in target-driven environments. I am seeking flexible virtual roles where I can contribute reliability, creativity and a results-oriented mindset while continuing to grow toward seniority and leadership.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Titan Staffing Systems

Cold-called prospects to set appointments for licensed agents across US/UK/Dubai/South Africa, mastering multiple scripts and handling three concurrent campaigns while consistently meeting targets.

Cold Calling Appointment Setting Lead Qualification Script Adaptation Vici Dial Multitasking VICIdial

Assistant Manager

BGR

Managed store operations including supplier coordination, inventory control, invoicing, and staff oversight, improving daily replenishment and operational efficiency over 2 years.

Inventory Management Invoicing Staff Supervision Point of Sale Merchandising

Customer Service Representative

Pick n Pay Clothing

Provided front-of-house customer service, merchandising, and POS support across high-volume retail environments for 4 years, maintaining service standards and efficient stock replenishment.

Customer Service Point of Sale Merchandising Multitasking Retail Operations

Sales and Marketing

Legal Best

Drove sales and client acquisition through cold calling and follow-ups for legal and insurance products, sustaining over 4 years of quota-driven performance and managing callback scheduling.

Sales Cold Calling Negotiation CRM Network Marketing