Open to opportunities

Moyosore Olupona

@moyosoreolupona

Message

Results-driven Virtual Assistant and Customer Service Specialist.

Nigeria

Message

What I'm looking for

I am seeking a dynamic role that allows me to leverage my skills in customer service and administration, while contributing to a collaborative team environment that values growth and innovation.

I am a results-driven Virtual Assistant and Customer Service Specialist with a proven track record in managing administrative tasks and executing high-impact cold calling campaigns. At ASAP Tickets, I generated commissions up to $1,100 per ticket sale and drove total revenue of over $2,000 from just six successful transactions, significantly boosting company performance.

Adept at utilizing advanced office software and communication tools, I excel in maintaining accurate records, streamlining operations, and building strong customer relationships to exceed service targets. My experience includes conducting over 200 cold calls weekly, achieving a 75% conversion rate from initial contact to sale, and implementing digital filing systems that increased document retrieval speed by 40%.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent | Lead Call Specialist

Current

ASAP Tickets

Jun 2024 - Present (1 year)

Conducted over 200 cold calls weekly, converting inquiries into confirmed flight ticket sales, resulting in commissions up to $1,100 per ticket. Successfully completed 6 high-value transactions, generating a total revenue exceeding $2,000 and contributing to a 20% increase in monthly sales targets.

Cold Calling Sales CRM Tools Communication Negotiation Data Entry Microsoft Office Suite

Graduate Psychologist (NYSC)

Federal Neuropsychiatric Hospital

Feb 2023 - Jan 2024 (11 months)

Assisted clinical psychologists in designing and implementing treatment plans, supporting the mental health of over 50 patients. Facilitated group therapy sessions for both outpatients and inpatients, contributing to a 25% improvement in patient engagement and feedback scores.

Treatment Planning Group Therapy Confidentiality Communication Problem Solving

Executive Assistant

Nigeria Remote

Jan 2021 - Sep 2023 (2 years 8 months)

Managed complex calendars and coordinated inter-departmental meetings, reducing scheduling conflicts by 30% and streamlining internal communication. Handled travel arrangements, expense reports, and administrative correspondence, supporting a team of 20+ professionals and improving operational efficiency by 25%.

Calendar Management Expense Reporting Administrative Support Project Management Event Coordination Communication

Education

Degrees, certifications, and relevant coursework

Lagos State University

Master of Social Work, Social Work

Currently pursuing a Master of Social Work degree, focusing on advanced social work practices and theories. Expected to gain expertise in various social intervention strategies and community development.

Olabisi Onabanjo University

BSc. Psychology, Psychology

Completed a Bachelor of Science in Psychology, gaining a comprehensive understanding of human behavior, cognitive processes, and psychological principles. Developed strong analytical and research skills applicable to various professional settings.

Babington Macaulay Junior Seminary School

High School Certificate, General Studies

Obtained a High School Certificate, completing foundational studies across various subjects. Developed strong academic discipline and prepared for higher education.