Nora User

Handled high-volume inbound and outbound calls for account, billing and order support, contributing to a 96% customer satisfaction score and achieving over 90% first-call resolution.

Managed 80+ outbound sales calls daily, exceeding monthly sales targets by an average of 15%. Recognised as Top Performer for six consecutive quarters.

Conducted high-volume outbound sales calls, driving a 15–20% monthly revenue uplift and earning multiple Top Seller awards for ranking in the top 5%.

Handled 70+ customer interactions daily via phone, email and live chat, achieving a 95% customer satisfaction rating through prompt and accurate support.

Maintained a 96% customer satisfaction rating, handling 80+ calls daily and resolving 90% of queries on first contact through deep product knowledge.

Managed inboxes and calendars, reducing missed appointments by 95% and maintaining a 100% client retention rate through timely scheduling and clear communication.

Maintained a 94% customer satisfaction rating by resolving complaints and requests efficiently, often within 24 hours, and helped implement a digital feedback system to increase response rates.

Reduced email response times by 60% through inbox triage and canned responses, and oversaw CRM data for 500+ client accounts to improve sales follow-ups.

Created and maintained spreadsheets, reports, and client databases with 99% accuracy using Google Workspace and Microsoft Office tools.

Completed a Certificate in Call Center Management at RemoteEdge Academy in 2022.

Completed a Bachelor of Science in Biochemistry at Federal University Otuoke, graduating in 2017.