Looking for a job

Michelle Idokogi

@michelleidokogi

Message

I handle high-volume customer calls, qualify leads, and schedule appointments efficiently.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, appointment-setting, sales support, or virtual assistant role where I can manage client communication, qualify leads, coordinate schedules, and deliver reliable remote support.

I've supported North Star and Calls Experts by handling inbound and outbound calls, qualifying leads, addressing objections, and transferring qualified clients to sales teams. At North Star, I managed approximately 300–400 calls per day while meeting appointment-setting and call-volume targets.

Previously, I supported Raphael Group as a Virtual Assistant, managing calendars, cross-time-zone meetings, high-volume inboxes, and Zoom sessions using Google Workspace, CloudTalk, Google Sheets, and Skype.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

North Star

Apr 2024 - Jul 2026 (2 years 3 months)

Handled inbound and outbound calls, scheduled appointments, and ensured qualified clients were transferred to the sales team. Met appointment setting and call volume targets.

CRM Appointment Setting Inbound Calls Outbound Calls Customer Service Objection Handling Follow up

Customer Care Representative

Calls Experts

Feb 2023 - Dec 2024 (1 year 10 months)

Qualified leads and determined eligibility using active listening and probing techniques. Managed high call volumes and collaborated with sales agents to improve conversion rates.

Lead Qualification Active Listening Probe CRM Sales Call Handling

Virtual Assistant

Raphael Group

Aug 2021 - Nov 2022 (1 year 3 months)

Managed calendars, scheduled meetings and appointments, and coordinated across time zones. Monitored email inboxes and managed Zoom meetings for curriculum sessions.

Calendar Management Scheduling Email Management Zoom Google Workspace Google Sheets Skype CloudTalk

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University

Bachelor of Science, Computer Science

BSc in Computer Science with a focus on algorithms, database management, networking and programming languages. Gained hands-on experience in problem solving and system design.