Maimuna Peter
@maimunapeter
Detail-oriented virtual assistant and customer support specialist driving excellent client experiences.
NigeriaWhat I'm looking for
I am a detail-oriented Virtual Assistant and Customer Support Specialist with strong experience in email management, CRM use, calendar coordination, and social media oversight. I have a proven record improving executive productivity, resolving customer inquiries independently, and maintaining high satisfaction through clear communication and effective follow-up.
My background includes remote customer service roles where I closed high volumes of calls, managed backend order processes, and coordinated logistics, as well as teaching experience during national service that strengthened my organizational and assessment skills. I am proactive about process improvement and committed to delivering reliable administrative support that contributes to business success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Easy Life Goods
Dec 2024 - Present (1 year 1 month)
Closed 70% of customer calls daily through prompt engagement and follow-ups, managed backend order processes and CRM data, and resolved complaints independently to maintain high customer satisfaction.
Customer Service Representative
Psyche Up Global
Nov 2022 - Jan 2024 (1 year 2 months)
Provided primary customer support, handled and escalated issues appropriately, updated account information, and implemented process improvements to sustain customer satisfaction.
Teacher (NYSC)
Success Science Academy
Mar 2020 - Nov 2021 (1 year 8 months)
Prepared lesson plans, conducted and recorded student assessments, and reported performance data that contributed to significant improvements in student outcomes during external exams.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistant Training
2024 - 2024
Completed Virtual Assistant Training to develop administrative, customer support, and remote work skills.
GAGreat Learning Academy
Certificate, Customer Management
2023 - 2023
Completed a Customer Management Course to enhance customer service and CRM proficiency.
AZAhmadu Bello University, Zaria
Bachelor of Science, Mass Communication
2015 - 2019
Completed a Bachelor of Science in Mass Communication at Ahmadu Bello University, focusing on media and communications principles.
Availability
Location
NigeriaAuthorized to work in
Job categories
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