AOadedoyin ogundimu
@adedoyinogundimu
Experienced virtual assistant specializing in customer support, cold calling, and CRM management.
NigeriaWhat I'm looking for
I am a high-achieving Virtual Assistant with over five years of experience delivering exceptional customer service, cold calling, and client engagement. I thrive in fast-paced environments and am proficient at multitasking, clear communication, and problem solving.
At Sequence X Limited I conducted high-volume outbound calls for a UK PCP claims campaign, met daily call and conversion targets, updated CRM records accurately, and collaborated on script improvements to increase submissions.
Previously at Tech Mahindra Limited I supervised customer service operations, managed relationships with over 200 customers daily, resolved complaints, upsold services, and analyzed customer feedback to inform product reporting.
I hold a Bachelor of Agriculture from the Federal University of Agriculture, Abeokuta and a 2025 certificate in Virtual Administration; I volunteer as a virtual administrative assistant for an anti-suicide and depression squad.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Sequence X Limited
Nov 2024 - Oct 2025 (11 months)
Performed high-volume outbound calls for a PCP claims campaign, verified customer eligibility, documented case details, and met daily call and lead-conversion targets while improving scripts and conversion rates.
TLSupervised daily customer service operations, handled customer complaints and upsell/cross-sell opportunities, managed relationships with 200+ customers daily and contributed to a 65% customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
Getbundi
Certificate of Virtual Administration, Virtual Administration
2025 - 2025
Completed a Certificate of Virtual Administration from Getbundi in 2025.
FAFederal University of Agriculture, Abeokuta
Bachelor of Agriculture, Agriculture
2014 -
Completed Bachelor of Agriculture studies at the Federal University of Agriculture, Abeokuta.
Availability
Location
NigeriaAuthorized to work in
Job categories
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