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adedoyin ogundimu

@adedoyinogundimu

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Experienced virtual assistant specializing in customer support, cold calling, and CRM management.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply my virtual assistance, cold-calling, and CRM skills to improve customer satisfaction and contribute to measurable growth.

I am a high-achieving Virtual Assistant with over five years of experience delivering exceptional customer service, cold calling, and client engagement. I thrive in fast-paced environments and am proficient at multitasking, clear communication, and problem solving.

At Sequence X Limited I conducted high-volume outbound calls for a UK PCP claims campaign, met daily call and conversion targets, updated CRM records accurately, and collaborated on script improvements to increase submissions.

Previously at Tech Mahindra Limited I supervised customer service operations, managed relationships with over 200 customers daily, resolved complaints, upsold services, and analyzed customer feedback to inform product reporting.

I hold a Bachelor of Agriculture from the Federal University of Agriculture, Abeokuta and a 2025 certificate in Virtual Administration; I volunteer as a virtual administrative assistant for an anti-suicide and depression squad.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Sequence X Limited

Nov 2024 - Oct 2025 (11 months)

Performed high-volume outbound calls for a PCP claims campaign, verified customer eligibility, documented case details, and met daily call and lead-conversion targets while improving scripts and conversion rates.

Outbound Calling Objection Handling Lead Conversion Quality Assurance Documentation

Customer Service Representative

Tech Mahindra Limited

Oct 2016 - Aug 2020 (3 years 10 months)

Supervised daily customer service operations, handled customer complaints and upsell/cross-sell opportunities, managed relationships with 200+ customers daily and contributed to a 65% customer satisfaction rating.

Customer Support Team Supervision Upselling Cross Selling Reporting Call Center Operations