adedoyin ogundimu
@adedoyinogundimu
Experienced virtual assistant specializing in customer support, cold calling, and CRM management.
What I'm looking for
I am a high-achieving Virtual Assistant with over five years of experience delivering exceptional customer service, cold calling, and client engagement. I thrive in fast-paced environments and am proficient at multitasking, clear communication, and problem solving.
At Sequence X Limited I conducted high-volume outbound calls for a UK PCP claims campaign, met daily call and conversion targets, updated CRM records accurately, and collaborated on script improvements to increase submissions.
Previously at Tech Mahindra Limited I supervised customer service operations, managed relationships with over 200 customers daily, resolved complaints, upsold services, and analyzed customer feedback to inform product reporting.
I hold a Bachelor of Agriculture from the Federal University of Agriculture, Abeokuta and a 2025 certificate in Virtual Administration; I volunteer as a virtual administrative assistant for an anti-suicide and depression squad.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Sequence X Limited
Nov 2024 - Oct 2025 (11 months)
Performed high-volume outbound calls for a PCP claims campaign, verified customer eligibility, documented case details, and met daily call and lead-conversion targets while improving scripts and conversion rates.
Supervised daily customer service operations, handled customer complaints and upsell/cross-sell opportunities, managed relationships with 200+ customers daily and contributed to a 65% customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
Getbundi
Certificate of Virtual Administration, Virtual Administration
2025 - 2025
Completed a Certificate of Virtual Administration from Getbundi in 2025.
Federal University of Agriculture, Abeokuta
Bachelor of Agriculture, Agriculture
2014 -
Completed Bachelor of Agriculture studies at the Federal University of Agriculture, Abeokuta.
Availability
Location
Authorized to work in
Job categories
Interested in hiring adedoyin?
You can contact adedoyin and 90k+ other talented remote workers on Himalayas.
Message adedoyinFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
