ACAgu Ifeoma Chinweuba
@aguifeomachinweuba
Versatile virtual assistant with expertise in customer service and operations.
NigeriaWhat I'm looking for
I am a versatile and detail-oriented Virtual Assistant with about 5 years of experience in providing exceptional support and ensuring projects are completed on time and with great precision. I thrive in fast-paced, virtual environments, following established procedures to exceed customer expectations while implementing innovative solutions when necessary.
My experience includes managing customer relationships, achieving significant upsell rates, and enhancing client satisfaction. I have a strong background in administrative duties, utilizing various communication and workspace management tools to streamline processes and improve efficiency. I am committed to delivering top-notch client support and fostering business growth through effective communication and relationship-building.
Experience
Work history, roles, and key accomplishments
Sales/Marketing
Talana Homes
Sep 2022 - Present (3 years 4 months)
Collaborated with the sales team to implement and analyze sales and marketing initiatives, driving revenue growth. Utilized various email marketing tools to reach leads, build prospective customer pipelines, and manage interfaces.
Customer Service Representative
Staderm Aesthetics
Jun 2018 - Mar 2022 (3 years 9 months)
Achieved significant customer satisfaction and increased vendor engagement from 30% to 60%. Provided outstanding customer service, managed data entry, and processed orders, consistently exceeding client expectations.
Admin
Nigeria Nuclear Regulatory Authority
Feb 2017 - May 2018 (1 year 3 months)
Managed office equipment and supplies, ensuring smooth operations and efficient restocking processes. Coordinated schedules, tasks, and appointments, including setting up meetings and sending reminders while considering time-zone differences.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nigeria, Nsukka
Bachelor of Science, Biology Education
Studied Biology Education at the University of Nigeria, Nsukka. Gained foundational knowledge in biological sciences and educational methodologies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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