Open to opportunities

Adaobi Vivian Ufoeze

@adaobivivianufoeze

Customer Success Manager who boosts retention and revenue through multichannel support, CRM pipeline management, and AI optimization.

Nigeria

Message

What I'm looking for

I’m looking for a remote-first role where I can drive customer retention and revenue growth, manage CRM pipelines, deliver multichannel support, and use AI-assisted workflow automation to improve CSAT and de-escalate issues efficiently.

I’m a Customer Success professional with 5 years driving client retention and revenue growth across banking, fintech, and retail. I help remote-first companies scale customer relationships by combining multichannel support expertise with CRM pipeline management.

At Plenti (Australia), I achieved 90% of quarterly sales targets while maintaining 95% customer satisfaction, resolving 60+ daily inquiries, and keeping zero compliance violations. I also collaborate cross-time-zone with credit and settlement teams to unblock stalled loan applications and accelerate funding timelines.

Previously, at Ebano Supermarket, I handled 100+ customer interactions daily and used Zoho CRM and Excel to analyze feedback, reducing repeat complaints by 15%. Earlier, as an Inbound Officer at First City Monument Bank, I supported clients with loan product education while maintaining 100% compliance with KYC, AML, and data protection, and I logged 95%+ case resolutions weekly in the CRM.

Experience

Work history, roles, and key accomplishments

Sales Executive

Plenti

Mar 2024 - Apr 2026 (2 years 1 month)

Qualified inbound leads and presented personal loans, green loans, and vehicle financing solutions to Australian clients, converting 15% into funded loans. Achieved 90% of quarterly sales targets while maintaining 95% customer satisfaction, resolving 60+ daily customer inquiries via phone and email, and collaborating cross-time-zone to unblock stalled applications.

Customer Service Representative (CSR)

Ebano Supermarket

Sep 2022 - Feb 2024 (1 year 5 months)

Provided prompt customer support for product inquiries, returns, and refunds in a fast-paced environment, handling 100+ customer interactions daily while maintaining strong customer satisfaction. Analyzed customer feedback data using Zoho CRM and Excel to identify recurring operational issues and reduce repeat complaints by 15%.

Customer Service Customer Support Multichannel Support Issue Resolution Returns Management Refunds Customer Feedback Analysis Customer Satisfaction CRM Management Zoho CRM Excel

Inbound Officer

First City Monument Bank

Jan 2021 - Jul 2022 (1 year 6 months)

Educated banking clients on loan products and repayment structures while maintaining 100% compliance with KYC, AML, and data protection policies. Logged 95%+ case resolutions weekly in the CRM to support compliance audits and ensured accurate, secure inquiry handling.

Banking Customer Support Inbound Sales Support Case Management KYC Compliance AML Compliance Data Protection Compliance Audits Customer Satisfaction