At Allianz, I support motor-claims customers from their first conversation through settlement, coordinating with repairers, assessors, and internal teams while keeping case notes and follow-ups clear. Previously at Optus, I helped 50+ retail and business customers daily with account, product, service, and sales enquiries, contributing to team KPI performance rising from 95% to 120%.
I've also handled 100+ daily customer conversations at Concentrix and supported banking-related servicing and onboarding at QConnect. I bring more than six years of customer-facing experience, Salesforce CRM documentation, needs assessment, complaint resolution, and consultative sales, including helping reduce complaint resolution time by around 30%.
