Ngozi Irem

I am an ambitious and detail-oriented sales representative with over four years of experience in delivering exceptional customer service. My journey in sales has been marked by a commitment to understanding customer needs and providing tailored solutions that not only resolve issues but also enhance customer satisfaction. I pride myself on my ability to handle high-volume inbound calls, manage support tickets, and maintain a high customer satisfaction ratio of 92%.

Throughout my career, I have consistently exceeded sales targets, achieving a 25% increase through proactive engagement and strategic recommendations. My experience at Zurich Logistics allowed me to reduce response times by 40%, demonstrating my dedication to improving customer experiences. I have a verified track record of building strong customer relationships, which has led to increased loyalty and repeat sales.

With a background in biochemistry and nutrition, I bring a unique perspective to my role, allowing me to connect with customers on various levels. I am skilled in using CRM software like Salesforce and have a strong foundation in digital marketing, making me a versatile asset to any sales team.