Mary Oladosu
@maryoladosu
Customer service professional with 5 years' call-center experience and sales support excellence.
NigeriaWhat I'm looking for
I’m a customer service professional with 5 years of experience in high-volume call centers, cold calling, and objection handling. I communicate clearly and empathetically, using data-driven approaches to improve service while staying calm and professional under pressure.
In my recent roles, I’ve managed KPIs like AHT, FCR, and CSAT, handled sensitive client information with strict privacy and confidentiality compliance, and supported cross-functional teams to resolve customer concerns. I also bring business development experience—generating new loan and digital banking opportunities through prospecting, field marketing, and community outreach—while consistently meeting sales support goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Western Financial Group
Aug 2024 - Feb 2026 (1 year 6 months)
Handled sensitive client information while adhering to industry regulations, privacy policies, and service standards. Issued certificates of insurance, processed payments, and improved operational efficiency through team collaboration and training.
Customer Service Representative
Ison BPO
Nov 2022 - May 2024 (1 year 6 months)
Consistently met and exceeded KPI targets including AHT, FCR, and CSAT while verifying customer identity. Coordinated with technical support, billing, and operations teams to resolve customer concerns in a timely manner.
Sales Executive
Fairmoney Microfinance Bank
Oct 2020 - Sep 2022 (1 year 11 months)
Generated new business opportunities through prospecting individuals, SMEs, and corporate clients for loan products and digital banking services. Drove field marketing, cold calling, and community outreach to expand the customer base.
Education
Degrees, certifications, and relevant coursework
Ogunstate Institute of Technology
Higher National Diploma (HND)
2018 -
Pursuing a Higher National Diploma (HND) starting in 2018; the specific program/field was not provided.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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