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@elizabethene1
Experienced customer service professional dedicated to exceptional service delivery.
With over 5 years of experience in customer service, I have honed my skills in addressing diverse customer needs through various communication channels, including phone, email, and chat. My professional journey has equipped me with the ability to resolve complex issues while maintaining high levels of customer satisfaction. I take pride in my commitment to delivering tailored solutions that foster loyalty and enhance the customer experience.
In my recent role as a Cold Caller at RBC Insurance Canada, I successfully managed inbound and outbound communications, consistently exceeding call and conversion targets. My experience at Lectern Insurance Brokers Ltd further solidified my organizational skills, where I efficiently managed schedules and prepared critical meeting documentation. I am adept at using CRM systems and maintaining accurate records, ensuring that all interactions are logged and tracked effectively.
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Work history, roles, and key accomplishments
RBC Insurance Canada
Jul 2022 - Nov 2024 (2 years 4 months)
Handled inbound and outbound customer calls, emails, and chats professionally. Tracked call outcomes and updated CRM systems with detailed information. Met and exceeded call and conversion targets while adhering to company guidelines.
Lectern Insurance Brokers Ltd
Mar 2019 - Mar 2022 (3 years)
Managed schedules and appointments for executives, organized meetings, and maintained accurate records. Ensured efficient time use by helping prioritize tasks and deadlines.
Degrees, certifications, and relevant coursework
Bachelor of Science, International Relations
2018 -
Software and tools used professionally
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