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Andrew Monyei

@andrewmonyei

Sales Representative at ISI Insurance who increased revenue by 80% through upselling strategies.

At ISI Insurance (USA), I developed and implemented strategies to upsell products and services, resulting in an 80% increase in revenue. I was promoted to team lead in eight months.

I onboarded 30 employees and implemented a customer feedback strategy. I also used data entry and online research to keep the organization up to date.

At Axa Mansard Insurance, I assisted clients with policy onboarding, renewals, premium payments, and claims. At Access Bank PLC, I handled customer accounts, transactions, and enquiries about banking services.

Experience

Work history, roles, and key accomplishments

Cold Caller / Sales Representative

ISI Insurance

Oct 2024 - Aug 2026 (1 year 10 months)

Promoted to team lead in 8 months. Developed and implemented strategies to upsell products and services, resulting in an 80% increase in revenue. Onboarded 30 employees, leading to increased team performance. Increased customer satisfaction by implementing a new feedback strategy and maintained a 95% satisfaction rating.

Lead Generation Upselling Cross Selling Sales Closing Objection Handling Persuasion Active Listening Empathy Data Entry Online Research Multitasking Analytical Thinking Attention To Detail

Customer Service Representative

Axa Mansard Insurance

Sep 2022 - Apr 2024 (1 year 7 months)

Assisted clients with policy onboarding, renewals, premium payments, and coverage modifications, ensuring smooth service delivery. Handled claim initiation by guiding customers through documentation and submission processes. Resolved service issues with empathy and professionalism.

Customer Service Policy Management Claim Processing Documentation Communication Skills Problem Solving Empathy

Customer Service Representative

Access Bank PLC

Jul 2020 - Aug 2022 (2 years 1 month)

Set up and managed customer accounts including cheque, cash, and direct debit payments. Resolved customer enquiries related to debit cards, credit, loans, and savings accounts. Maintained detailed records on all customer transactions.

Customer Service Account Management Payment Processing Record keeping Problem Solving Communication Skills