Mary Edet

I am a dedicated customer support professional with over 5 years of experience in sales-driven and support-focused environments. My expertise spans customer service, live chat, email support, and call handling, allowing me to engage customers effectively and provide personalized service. I pride myself on my ability to multitask efficiently while maintaining high levels of customer satisfaction.

Throughout my career, I have worked with reputable organizations such as Teleperformance, where I honed my skills in dispute management and complaint resolution. I successfully converted inquiries into sales by identifying customer needs and providing tailored solutions. My experience as a Customer Service Assistant at OneCall Insurance Services further solidified my ability to respond promptly to customer inquiries while adhering to company policies and regulatory guidelines.

My educational background in Economics, combined with my hands-on experience, equips me with a unique perspective on customer relations and service delivery. I am passionate about enhancing customer loyalty and satisfaction through effective communication and problem-solving.