Open to opportunities

Mostafa Ibrahim

@mostafaibrahim

Message

Customer service agent with strong sales and communication skills.

United Arab Emirates

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in a supportive environment.

I am an experienced customer service agent currently working with Etihad Water & Electricity, where I manage a high volume of inbound and outbound calls. My role involves identifying customer needs, providing solutions, and upselling products when opportunities arise. I pride myself on building sustainable relationships with customers and ensuring their satisfaction through effective communication and problem-solving.

Previously, I worked as a sales representative at Al Futtaim - IKEA, where I participated in store openings and rebuilds, ensuring customer satisfaction and achieving sales goals. My strong interpersonal skills and adaptability allowed me to thrive in high-pressure environments, and I consistently met and exceeded departmental targets.

With a background in sales across various retail environments, including Apparel Group and ZARA MAN, I have developed excellent organizational and time management skills. I am now seeking a challenging position where I can leverage my experience to contribute positively to an organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Etihad Water & Electricity Cupola Teleservices

Jan 2022 - Present (3 years 6 months)

Managed large amounts of inbound and outbound calls in a timely manner, following communication scripts and identifying customer needs to provide solutions. Built sustainable relationships with customers and maintained detailed records of all conversations in the call center database.

Customer Service Call Center Operations Customer Relationship Management Problem Solving Upselling Data Entry Communication Skills Time Management

Sales Representative

Al Futtaim - IKEA

Mar 2019 - Present (6 years 4 months)

Participated in store buildup and rebuilds, welcoming customers and ensuring satisfaction through competent sales service. Achieved departmental sales goals monthly, quarterly, and yearly, while maintaining stock and presentable conditions in assigned areas.

Sales Customer Satisfaction Inventory Management Teamwork Product Knowledge Sales Goals

Sales Associate

Apparel Group

May 2016 - Present (9 years 2 months)

Greeted customers, built rapport through conversation, and provided honest recommendations. Managed store KPIs, ensured stock availability, and assisted in maintaining the back stockroom and setting up merchandise displays.

Sales Customer Service KPIs Merchandise Team Collaboration Communication

Sales Associate

Defacto Factory - Apparel

Feb 2014 - Present (11 years 5 months)

Participated in stock management and control, assisting shoppers in locating products and performing cash and card payments. Stocked shelves, answered queries, and guided customers on product selection.

Payment Processing Customer Service Product Knowledge

Sales

ZARA MAN

Apr 2012 - Present (13 years 3 months)

Assisted shoppers in locating products and handled customers from various nationalities. Maintained the cleanliness of the sales floor and managed warehouse items.

Customer Service Product Knowledge Teamwork