Mostafa Ibrahim
@mostafaibrahim
Customer service agent with strong sales and communication skills.
What I'm looking for
I am an experienced customer service agent currently working with Etihad Water & Electricity, where I manage a high volume of inbound and outbound calls. My role involves identifying customer needs, providing solutions, and upselling products when opportunities arise. I pride myself on building sustainable relationships with customers and ensuring their satisfaction through effective communication and problem-solving.
Previously, I worked as a sales representative at Al Futtaim - IKEA, where I participated in store openings and rebuilds, ensuring customer satisfaction and achieving sales goals. My strong interpersonal skills and adaptability allowed me to thrive in high-pressure environments, and I consistently met and exceeded departmental targets.
With a background in sales across various retail environments, including Apparel Group and ZARA MAN, I have developed excellent organizational and time management skills. I am now seeking a challenging position where I can leverage my experience to contribute positively to an organization.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Etihad Water & Electricity Cupola Teleservices
Jan 2022 - Present (3 years 6 months)
Managed large amounts of inbound and outbound calls in a timely manner, following communication scripts and identifying customer needs to provide solutions. Built sustainable relationships with customers and maintained detailed records of all conversations in the call center database.
Sales Representative
Al Futtaim - IKEA
Mar 2019 - Present (6 years 4 months)
Participated in store buildup and rebuilds, welcoming customers and ensuring satisfaction through competent sales service. Achieved departmental sales goals monthly, quarterly, and yearly, while maintaining stock and presentable conditions in assigned areas.
Sales Associate
Apparel Group
May 2016 - Present (9 years 2 months)
Greeted customers, built rapport through conversation, and provided honest recommendations. Managed store KPIs, ensured stock availability, and assisted in maintaining the back stockroom and setting up merchandise displays.
Sales Associate
Defacto Factory - Apparel
Feb 2014 - Present (11 years 5 months)
Participated in stock management and control, assisting shoppers in locating products and performing cash and card payments. Stocked shelves, answered queries, and guided customers on product selection.
Sales
ZARA MAN
Apr 2012 - Present (13 years 3 months)
Assisted shoppers in locating products and handled customers from various nationalities. Maintained the cleanliness of the sales floor and managed warehouse items.
Education
Degrees, certifications, and relevant coursework
Mostafa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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