Evelyn Nzisa

I am a performance-driven Customer Service professional with over 5 years of experience supporting customers in high-volume, fast-paced environments. I excel in phone, email, and chat-based support and in delivering timely post-sale engagement.

My strengths include empathetic communication, troubleshooting, and efficient issue resolution, which I pair with strong record-keeping in CRM and internal systems. I have a track record of coordinating with sales, operations, and QA teams to resolve order discrepancies and service issues.

I continuously look for process improvements and share feedback to improve service flow and response quality. I am comfortable working remotely, with experience using CRM platforms, Zoom, Slack, and email, and I maintain a dedicated workspace and reliable internet connectivity.

I hold a Certificate in Virtual Assistance focused on remote customer support and CRM tools, and I bring multilingual communication skills in English and Swahili to support diverse customer bases.