Mohamed Saed
@mohamedsaed
Versatile sales professional with over 10 years of experience.
What I'm looking for
I am a versatile and results-oriented professional with over 10 years of experience in sales, service operations, and customer relationship management. My expertise lies in technical troubleshooting, CRM platforms, and POS systems, allowing me to effectively build customer trust and close deals. I have a proven track record of exceeding sales goals and maintaining strong client relationships, which has been pivotal in driving repeat business.
In my current role as a Senior Sales Executive at RAK Ceramics, I have consistently surpassed monthly and quarterly sales targets while coordinating logistics and post-sale services. My previous experience at DU Telecom Company involved managing service desk operations and resolving technical incidents, further enhancing my ability to lead teams in fast-paced environments. I am fluent in both Arabic and English, which enables me to communicate effectively with diverse clientele.
Experience
Work history, roles, and key accomplishments
Senior Sales Executive
RAK Ceramics
Aug 2024 - Present (11 months)
Assisted customers with product selection and provided detailed specifications. Exceeded monthly and quarterly sales goals. Coordinated delivery, logistics, and post-sale service.
Senior Retail Service Operation / Service Desk
DU Telecom Company
Dec 2019 - Aug 2024 (4 years 8 months)
Handled incidents and technical issues affecting retail systems and networks. Logged and tracked tickets via internal systems (SAP/service desk platforms). Delivered performance reports and resolved urgent network/sales system escalations.
Sales Leader Executive
DU Telecom Company
Sep 2017 - Apr 2019 (1 year 7 months)
Coached junior sales team on CRM tools and technical issues. Set performance targets and optimized team productivity. Acted as system liaison for troubleshooting POS and retail terminals.
Sales Executive
BeIN Sports
Apr 2017 - Aug 2017 (4 months)
Sold subscriptions and processed contracts via POS terminals. Assisted with account activations, follow-ups, and error resolution. Reported on sales metrics and customer interactions.
Senior Sales Representative
RadioShack Middle East
Oct 2010 - Dec 2016 (6 years 2 months)
Delivered technical presentations to customers. Trained new hires on electronics, systems, and POS operations. Exceeded sales quotas and monitored team KPIs.
Sales Representative
Nike Stores
Dec 2008 - Oct 2010 (1 year 10 months)
Guided customers through purchases and handled complaints. Operated POS terminals and supported in-store promotions.
Education
Degrees, certifications, and relevant coursework
Tanta University
Bachelor of Commerce, Commerce
Studied core principles of commerce, including business administration, economics, and accounting. Gained foundational knowledge in financial management and market analysis.
Availability
Location
Authorized to work in
Job categories
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