Open to opportunities

Mohamed Saed

@mohamedsaed

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Versatile sales professional with over 10 years of experience.

United Arab Emirates

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to leverage my sales and CRM expertise.

I am a versatile and results-oriented professional with over 10 years of experience in sales, service operations, and customer relationship management. My expertise lies in technical troubleshooting, CRM platforms, and POS systems, allowing me to effectively build customer trust and close deals. I have a proven track record of exceeding sales goals and maintaining strong client relationships, which has been pivotal in driving repeat business.

In my current role as a Senior Sales Executive at RAK Ceramics, I have consistently surpassed monthly and quarterly sales targets while coordinating logistics and post-sale services. My previous experience at DU Telecom Company involved managing service desk operations and resolving technical incidents, further enhancing my ability to lead teams in fast-paced environments. I am fluent in both Arabic and English, which enables me to communicate effectively with diverse clientele.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Executive

Current

RAK Ceramics

Aug 2024 - Present (11 months)

Assisted customers with product selection and provided detailed specifications. Exceeded monthly and quarterly sales goals. Coordinated delivery, logistics, and post-sale service.

Sales Strategy Product Selection Logistics Client Relationship Management Sales Goals

Senior Retail Service Operation / Service Desk

DU Telecom Company

Dec 2019 - Aug 2024 (4 years 8 months)

Handled incidents and technical issues affecting retail systems and networks. Logged and tracked tickets via internal systems (SAP/service desk platforms). Delivered performance reports and resolved urgent network/sales system escalations.

Incident Management Technical Troubleshooting SAP Service Desk

Sales Leader Executive

DU Telecom Company

Sep 2017 - Apr 2019 (1 year 7 months)

Coached junior sales team on CRM tools and technical issues. Set performance targets and optimized team productivity. Acted as system liaison for troubleshooting POS and retail terminals.

CRM Tools Team Leadership Performance Management Technical Support

Sales Executive

BeIN Sports

Apr 2017 - Aug 2017 (4 months)

Sold subscriptions and processed contracts via POS terminals. Assisted with account activations, follow-ups, and error resolution. Reported on sales metrics and customer interactions.

Sales Customer Service Sales Reporting

Senior Sales Representative

RadioShack Middle East

Oct 2010 - Dec 2016 (6 years 2 months)

Delivered technical presentations to customers. Trained new hires on electronics, systems, and POS operations. Exceeded sales quotas and monitored team KPIs.

POS Operation Technical Presentations Training POS Operations Sales Quota KPIs

Sales Representative

Nike Stores

Dec 2008 - Oct 2010 (1 year 10 months)

Guided customers through purchases and handled complaints. Operated POS terminals and supported in-store promotions.

POS Operation Customer Service POS Operations Sales Support

Education

Degrees, certifications, and relevant coursework

Tanta University

Bachelor of Commerce, Commerce

Studied core principles of commerce, including business administration, economics, and accounting. Gained foundational knowledge in financial management and market analysis.