Mohamed SaedMS
Open to opportunities

Mohamed Saed

@mohamedsaed

Versatile sales professional with over 10 years of experience.

United Arab Emirates
Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to leverage my sales and CRM expertise.

I am a versatile and results-oriented professional with over 10 years of experience in sales, service operations, and customer relationship management. My expertise lies in technical troubleshooting, CRM platforms, and POS systems, allowing me to effectively build customer trust and close deals. I have a proven track record of exceeding sales goals and maintaining strong client relationships, which has been pivotal in driving repeat business.

In my current role as a Senior Sales Executive at RAK Ceramics, I have consistently surpassed monthly and quarterly sales targets while coordinating logistics and post-sale services. My previous experience at DU Telecom Company involved managing service desk operations and resolving technical incidents, further enhancing my ability to lead teams in fast-paced environments. I am fluent in both Arabic and English, which enables me to communicate effectively with diverse clientele.

Experience

Work history, roles, and key accomplishments

DC

Senior Retail Service Operation / Service Desk

DU Telecom Company

Dec 2019 - Aug 2024 (4 years 8 months)

Handled incidents and technical issues affecting retail systems and networks. Logged and tracked tickets via internal systems (SAP/service desk platforms). Delivered performance reports and resolved urgent network/sales system escalations.

DC

Sales Leader Executive

DU Telecom Company

Sep 2017 - Apr 2019 (1 year 7 months)

Coached junior sales team on CRM tools and technical issues. Set performance targets and optimized team productivity. Acted as system liaison for troubleshooting POS and retail terminals.

BS

Sales Executive

BeIN Sports

Apr 2017 - Aug 2017 (4 months)

Sold subscriptions and processed contracts via POS terminals. Assisted with account activations, follow-ups, and error resolution. Reported on sales metrics and customer interactions.

Education

Degrees, certifications, and relevant coursework

TU

Tanta University

Bachelor of Commerce, Commerce

Studied core principles of commerce, including business administration, economics, and accounting. Gained foundational knowledge in financial management and market analysis.

Tech stack

Software and tools used professionally

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