Maryam Abdullah

I am a dynamic and experienced Customer Service Specialist with a proven track record in delivering exceptional support and driving customer satisfaction. My expertise lies in leveraging CRM tools, optimizing processes, and collaborating with cross-functional teams to enhance service quality and operational efficiency. I thrive in fast-paced environments, utilizing strong problem-solving, communication, and multitasking abilities to ensure a seamless customer experience.

During my tenure as a Customer Service Specialist at Epic Recruitment (RTA Dubai), I successfully improved customer satisfaction by 15% through optimized workflows and superior service delivery. I have built and maintained strong relationships with clients, utilizing data analysis to identify trends and inform process improvements. My commitment to excellence is reflected in my ability to train and mentor junior team members, fostering a collaborative and results-driven work environment.