Open to opportunities

Crystal Ace

@crystalace

Message

I’m a results-driven sales professional who grows territories and builds loyalty.

United Arab Emirates

Message

What I'm looking for

I’m looking for a sales role where I can expand territories, negotiate effectively, and solve complex customer needs—while driving revenue growth and strong retention through clear product knowledge and excellent service.

I’m a sales professional with a tenacious, focused mentality and a solid record of success across a 7+ year sales career. I’m a skilled negotiator and complex problem-solver who improves outcomes through product knowledge, customer service, and disciplined territory expansion, including proficiency in software installation.

I’ve consistently generated new revenue streams while building customer loyalty and retention—most notably achieving 77% client retention with Mars Gulf Trading. I also bring hands-on experience presenting merchandise, conducting market research, resolving customer concerns quickly, and managing the operational details that keep sales moving smoothly, from stock reporting to order tracking.

Experience

Work history, roles, and key accomplishments

Customer Service / Tour Guide

Barker Langham Recruitment

Sep 2021 - Mar 2022 (6 months)

Greeted customers and maintained an engaging expo/customer environment while ensuring group compliance with rules. Prepared supplies and equipment and planned activities in case of cancellations or unexpected changes.

Customer Greeting Event Tour Guiding Inventory Supplies Preparation Customer greeting

Sales Representative

L’Oreal Paris

Nov 2019 - Feb 2021 (1 year 3 months)

Conducted market research and presented new merchandise to prospective buyers while resolving customer concerns to maintain satisfaction. Produced monthly stock reports and educated senior staff on product usage and maintenance.

Sales Reporting Market Research Merchandising Product Training Customer Support Customer Satisfaction

Sales Representative

Mars Gulf Trading

Aug 2016 - Dec 2019 (3 years 4 months)

Maximized business potential through strong customer service and achieved 77% client retention. Managed sales administration (orders, records/contracts), route and travel scheduling, inventory/accounting, and tailored sales approaches to individual client needs.

Client Retention Customer Service Sales Administration Order Tracking Route Planning Travel Scheduling Inventory Management

Store Sales Assistant

Dulsco Group

Feb 2012 - Jul 2016 (4 years 5 months)

Supported retail sales by keeping the store fully stocked, welcoming customers, and recommending products based on customer needs. Maintained visual merchandising standards and displayed items to match customer preferences.

Retail Sales Support Visual Merchandising Recommendations Customer greeting

Education

Degrees, certifications, and relevant coursework

Datamine Technical Business Institution

Diploma in Information Technology, Information Technology

2011 -

Grade: 2nd upper

Completed a Diploma in Information Technology with professional development in Computer Networking, Computer Electronics and Engineering, Accounting, and Statistical studies.

Datamine Technical Business Institution

Certificate of Higher Education, Information Technology

2009 -

Earned a Certificate of Higher Education in Information Technology, with technical training in computer repair and maintenance, networking, and electrical installation and fitting.