Queen Akah

Handled high-volume customer inquiries daily via live chat, email, and social platforms, collaborating with tech and product teams to troubleshoot and resolve issues in a timely manner. Maintained a high customer satisfaction rate by ensuring users received accurate and empathetic support, while also updating internal documentation and contributing to knowledge base improvements.

Managed daily posts across social media platforms to increase Facebook and Instagram engagement, generating content ideas to engage target audiences and increase followers. Connected with current and prospective customers by actively replying to brand mentions and direct messages, and promoted products and services through paid advertisements on several networks.

Conducted research and provided analytical support to assist in business decision-making for Bops Xpress and Amaila, while managing day-to-day business operations including scheduling, client communications, and document management. Created and managed social media content for Bops Xpress and Amaila, resulting in increased online engagement, and assisted with business management tasks to ensure sm

Managed day-to-day office operations, including scheduling, filing, and correspondence, and supported the Trade Finance Unit by organizing documents, maintaining records, and coordinating meetings. Assisted with client communications and ensured smooth workflow across departments, utilizing Microsoft Office and Google Workspace for efficient document management and reporting.

Completed a Bachelor of Science degree with a focus on International Relations. Gained comprehensive knowledge in global politics, diplomacy, and international affairs.