Monique Reid
@moniquereid1
Customer service professional focused on delivering reliable support and driving positive customer experiences.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with years of experience in call centers, sales, and client-facing roles across multiple organizations. I have consistently handled responsibilities such as printing, faxing, typing, filing, and direct customer support while maintaining punctuality and reliability.
My background includes roles as a Customer Service Representative and Sales Representative at organizations including St. James Parish Council, Professional Marketing, Kiwanja Limited, Advance Call Centre (ACT), Collective Solution, Continnum, and Radius Global Solutions. I bring strong communication, interpersonal, planning, and organizing skills to every position.
I am a flexible, trustworthy team player who is committed to contributing to an organization's growth and maximizing my potential through consistent performance and a customer-focused approach.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Radius Global Solutions
Jan 2022 - Present (4 years 6 months)
Handled customer accounts and inquiries for a global BPO, resolving issues and supporting collections and service processes.
Customer Service Representative
Continnum
Jan 2020 - Present (6 years 6 months)
Managed customer interactions and provided solutions to service issues, contributing to customer retention and satisfaction.
Customer Service
Collective Solution
Jan 2019 - Present (7 years 6 months)
Delivered customer support services, addressing client needs and maintaining accurate service records to support operational goals.
Customer Service Representative
Advance Call Centre (ACT)
Jan 2018 - Present (8 years 6 months)
Provided inbound/outbound customer support and sales, managing calls to resolve enquiries and support sales objectives.
Customer Service Representative
Kiwanja Limited
Jan 2018 - Present (8 years 6 months)
Handled customer inquiries and provided support to resolve issues, maintaining service quality and customer satisfaction.
Sales Representative
Professional Marketing
Jan 2017 - Present (9 years 6 months)
Performed sales activities and client outreach to promote products and services, contributing to revenue generation and customer acquisition.
Customer Service Manager
St. James Parish Council
Jan 2012 - Present (14 years 6 months)
Managed customer service operations including printing, faxing, typing and filing documents, ensuring accurate record-keeping and timely service delivery.
Education
Degrees, certifications, and relevant coursework
Herbert Morrison Technical High School
School Leaving Certificate, General Secondary Education
2008 - 2010
Attended Herbert Morrison Technical High School and completed secondary-level studies, obtaining a school leaving certificate.
Maldon High School
Secondary School Studies, Secondary Education
2005 - 2008
Attended Maldon High School for secondary education prior to progressing to senior high school.
Springfield Primary School
Primary School Leaving, Primary Education
1999 - 2005
Completed primary education at Springfield Primary School.
Availability
Location
JamaicaAuthorized to work in
Job categories
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