Tasseca Turner
@tassecaturner
Motivated customer service professional focused on teamwork, reliability, and efficient issue resolution.
What I'm looking for
I am a motivated and reliable customer service professional with experience in both inbound and outbound support roles. I value teamwork, positivity, and continuous improvement, and I consistently focus on achieving goals with efficiency and integrity.
During my time at Radius Global Solutions I was trained for both inbound and outbound roles, demonstrating flexibility and the ability to handle diverse customer interactions. I summarized customers' reasons for calling and explained how I escalated issues to ensure timely resolution.
At Teleperformance I worked in inbound support, where I assisted customers by understanding their concerns and managing escalations effectively. These roles strengthened my communication, problem-solving, and customer empathy skills.
I bring dependability, a strong work ethic, discipline, and a team-oriented approach. I am eager to contribute to a customer-focused organization where I can continue to learn and add value through consistent, high-quality support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Radius Global Solutions
Jun 2023 - Jun 2025 (2 years)
Handled inbound and outbound customer interactions, summarized callers' issues, and escalated complex cases to appropriate teams to ensure timely resolution.
Provided inbound customer support by identifying callers' reasons for contact, summarizing issues, and escalating when necessary to resolve customer concerns.
Education
Degrees, certifications, and relevant coursework
Green Pond High School
High School Diploma, General Secondary Education
2016 - 2021
Completed secondary education with a diploma and coursework including Mathematics (City and Guilds Stage 3), English Language, Theatre Arts, Human and Social Biology, Family and Resource Management, and Cosmetology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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