AL
Open to opportunities

Abigail Lee

@abigaillee

Dedicated customer service representative with strong communication skills.

Jamaica

What I'm looking for

I am looking for a role that allows me to grow my skills and contribute positively to a team.

I am a motivated and success-oriented professional with a strong sense of responsibility and a positive attitude. My experience as a Customer Service Representative at Teleperformance has equipped me with excellent time management and communication skills, both written and oral. I thrive in fast-paced environments and am committed to delivering exceptional service.

Currently, I work as a Collection Agent at Radius Global Solutions, where I manage a high volume of inbound and outbound calls to collect outstanding debts. My role involves negotiating payment arrangements and ensuring compliance with company policies and legal regulations. I take pride in resolving disputes efficiently and maintaining detailed records in the CRM system.

Experience

Work history, roles, and key accomplishments

RS
Current

Collection Agent

Radius Global Solutions

Jan 2022 - Present (3 years 5 months)

Managed high volumes of calls to collect debts, negotiated payment arrangements, and maintained detailed records in the CRM system. Ensured compliance with policies and provided excellent customer service.

Education

Degrees, certifications, and relevant coursework

CP

Career Advancement Program

2018 - 2019

WC

Woman Center

2016 - 2018

CS

Cambridge High School

2013 - 2016

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Abigail Lee - Collection Agent - Radius Global Solutions | Himalayas