Abigail Lee
@abigaillee
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a motivated and success-oriented professional with a strong sense of responsibility and a positive attitude. My experience as a Customer Service Representative at Teleperformance has equipped me with excellent time management and communication skills, both written and oral. I thrive in fast-paced environments and am committed to delivering exceptional service.
Currently, I work as a Collection Agent at Radius Global Solutions, where I manage a high volume of inbound and outbound calls to collect outstanding debts. My role involves negotiating payment arrangements and ensuring compliance with company policies and legal regulations. I take pride in resolving disputes efficiently and maintaining detailed records in the CRM system.
Experience
Work history, roles, and key accomplishments
Collection Agent
Radius Global Solutions
Jan 2022 - Present (3 years 5 months)
Managed high volumes of calls to collect debts, negotiated payment arrangements, and maintained detailed records in the CRM system. Ensured compliance with policies and provided excellent customer service.
Customer Service Representative
Teleperformance
Jan 2022 - Feb 2022 (1 month)
Provided exceptional customer service with a focus on resolving issues and ensuring customer satisfaction. Demonstrated strong communication skills and effective time management.
Education
Degrees, certifications, and relevant coursework
Career Advancement Program
2018 - 2019
Woman Center
2016 - 2018
Cambridge High School
2013 - 2016
Availability
Location
Authorized to work in
Job categories
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