Mackenzie Bettineschi
@mackenziebettineschi
Results-driven account manager with expertise in client relationship management and data-driven anal
United StatesWhat I'm looking for
As a seasoned account manager, I leverage my expertise in client relationship management, data-driven analysis, and customer engagement to drive business growth and customer satisfaction. With a strong background in strategic communication and biology, I excel in developing and executing tailored marketing campaigns that resonate with diverse audiences.
Throughout my career, I have consistently demonstrated my ability to optimize campaign performance, surpass lead generation goals, and elevate territory performance. My passion for customer-centric communication and strategic problem-solving has earned me recognition as the Most Valuable Player for H1 2024.
I thrive in fast-paced environments, collaborating with cross-functional teams to improve workflows, and continuously seeking opportunities to improve process efficiency and automation. With a strong focus on customer advocacy and retention, I am dedicated to delivering exceptional customer experiences that drive long-term growth and loyalty.
Experience
Work history, roles, and key accomplishments
Account Manager
Smith+Nephew
Jan 2023 - Present (3 years 5 months)
Delivered comprehensive product training and in-services to healthcare professionals, increasing product adoption, driving customer advocacy and educating on the benefit of up-sell opportunities. Implemented and trained cross-functional teams on an acute discharge process, reducing patient readmission rates.
Senior Marketing Specialist
Houston Methodist Hospital
Dec 2022 - Aug 2023 (8 months)
Managed end-to-end customer journeys and created strategic marketing campaigns, focusing on key property assets that enhanced customer engagement and overall brand experience. Utilized data-driven analysis to optimize campaign performance, achieving high ROI and meeting KPIs.
Account Manager
Live Nation Entertainment
Jan 2019 - Jan 2020 (1 year)
Onboarded and managed client accounts valued at $9.2M, ensuring client success and maximizing ROI. Developed strategic initiatives to improve customer satisfaction, resulting in high contract renewal rates.
Account Coordinator
Live Nation Entertainment
Feb 2017 - Jan 2019 (1 year 11 months)
Activated and maximized local accounts valued at $5.8M in sponsorship programs across 14 venues. Conducted prospective client assessments and built proposals/presentations, resulting in revenue growth.
Education
Degrees, certifications, and relevant coursework
Mackenzie hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Mackenzie?
You can contact Mackenzie and 90k+ other talented remote workers on Himalayas.
Message MackenzieFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
