Open to opportunities

Vishal Tomar

@vishaltomar

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Customer Success Manager driving enterprise retention, expansion, and AI-enabled renewal strategies.

India

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What I'm looking for

I seek a role where I can lead enterprise customer success, drive retention and expansion using data and automation, influence product roadmaps, and work cross-functionally to scale revenue.

I am a results-oriented Customer Success Manager with seven years of B2B and SaaS experience focused on driving revenue growth, improving retention, and aligning success initiatives with go-to-market strategy.

I have managed high-value enterprise accounts (including large national and global brands), delivered 30%+ year-over-year revenue growth through upsell and cross-sell, improved Net Revenue Retention to 100%+, and secured multi-year contracts via consultative executive engagement.

I build scalable processes—designing customer health score frameworks, AI-led renewal intelligence, CRM automation, and loyalty programs—while partnering with Sales and Product to influence roadmap and maximize client lifetime value.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Fab Hotels – Travel Plus

Feb 2023 - Present (3 years 1 month)

Managed high-value enterprise accounts and drove 30%+ YoY revenue growth through upsell and cross-sell; improved Net Revenue Retention to 100%+ and implemented a Customer Health Score framework to reduce churn.

& Customer Success Account Management NRR%QBRs Stakeholder Management

Key Account Manager

17Live Inc. – Liontrek

Oct 2021 - Feb 2023 (1 year 4 months)

Onboarded and managed enterprise clients delivering monthly recurring revenue of ₹1.5 Cr, drove retention and expansion through proactive success planning and cross-functional collaboration.

Key Account Management Onboarding Revenue Forecasting Upselling Cross Selling Client Retention

Key Account Manager

Paytm

Jul 2020 - Sep 2021 (1 year 2 months)

Managed the automobile category across Madhya Pradesh (400+ dealers), drove monthly revenue of ₹60 Lakhs and peak-season revenue of ₹5 Cr, and improved regional ranking from 12th to 4th nationally.

Account Management Sales Strategy Team Leadership Revenue Growth Product Adoption Performance Optimization

Business Development Executive

Alternate Techno Innovations

Jun 2018 - Jun 2020 (2 years)

Led lead-generation campaigns acquiring 1,500+ clients and increased annual revenue by 40% through B2B sales, cross-selling, and upselling of digital solutions.