I am seeking opportunities in Customer Success Management, Customer Service Operations, Customer Experience, and Account Management,Account executive
Looking for a job
amol Khatavkar
@amolkhatavkar
Customer Success professional with 11+ years in service operations, team leadership, escalation management, and customer experience improvement.
IndiaWhat I'm looking for
I am a Customer Success and Service Operations professional with 11+ years of experience across fintech, travel, sales, and technology-driven industries. My expertise includes customer success management, team leadership, escalation management, B2B account management, customer retention, and process improvement.At OneCard, I led a team of 48 customer service agents, achieved 98% against a 90% performance target, delivered 96% CSAT against a 90% target, and reduced repeat complaints from 17% to below 8%. I have experience handling complex customer issues, monitoring KPIs, coaching teams, and collaborating with cross-functional stakeholders to improve customer experience and operational efficiency.I am skilled in CRM and customer support tools, including Salesforce, Freshdesk, and Intercom, along with Microsoft Excel and travel booking systems such as Amadeus and Sabre.My career interests include Customer Success Manager, Customer Service Operations Manager, Team Leader, Account Manager, and Customer Experience Manager roles. I am particularly interested in opportunities where I can lead teams, solve customer problems, improve service quality, build strong client relationships, and contribute to business growth. I value continuous learning, teamwork, accountability, and delivering measurable results.
Experience
Work history, roles, and key accomplishments
RL
Current
Sales & Customer Success Manager
Reservation Desk LLC
Dec 2025 - Present (10 months)
Manage corporate client relationships and coordinate service delivery for travel agency accounts. Own account engagement through proactive follow-ups, service coordination, and relationship management across the customer lifecycle.
HT
Senior Customer Success Specialist
Hometown Travels
Jun 2025 - Nov 2025 (5 months)
Supported travel agencies and corporate clients with travel requirements and service solutions. Built customer relationships through timely follow-ups and coordination to move enquiries toward bookings and positive outcomes.
OT
Operations Team Leader – Customer Service
OneCard (FPL Technologies)
Apr 2023 - Jun 2025 (2 years 2 months)
Led customer service operations for a team of 48 agents across voice, email, and chat. Achieved 98% against a 90% operational target and delivered 96% CSAT, reducing repeat complaints from 17% to below 8%.
RL
Product Specialist / Team Coach
Ritz Travel Pvt. Ltd.
Nov 2020 - Apr 2023 (2 years 5 months)
Supported travel sales and customer success operations, including customer acquisition, retention, and team targets. Coached team members on product knowledge, consultative selling, and customer service through training and feedback.
WJ
Sales Manager / Customer Success Manager
WhiteHat Jr
Apr 2020 - Nov 2020 (7 months)
Worked across sales and customer success, engaging customers and supporting the customer journey. Coached customer-facing team members on product knowledge, customer handling, and sales processes.
FL
Subject Matter Expert – Sales & Customer Success
Fareportal Pvt. Ltd.
Jul 2016 - Mar 2020 (3 years 8 months)
Supported sales activity in a travel technology environment by understanding customer requirements and recommending suitable products. Followed up on open enquiries to support conversion and handled objections by clarifying options and explaining policies.
TL
Customer Relations Advisor
Tech Mahindra Business Services Ltd.
Aug 2015 - Jul 2016 (11 months)
Handled customer enquiries and service requests while following established processes and communication standards. Supported issue resolution and customer relationship quality in a customer service environment.
TI
Customer Success Manager
Tuthill Corporation – USA / India
Jun 2012 - May 2014 (1 year 11 months)
Supported customer relationships, coordinated between customers and internal teams, and followed through on customer requirements.
Education
Degrees, certifications, and relevant coursework
RU
Rabindranath Tagore University
Bachelor of Business Administration (BBA), Business Administration
Completed a Bachelor of Business Administration (BBA) at Rabindranath Tagore University.
SP
Shri Vasantrao Potdar Polytechnic
Diploma in Electronics & Communication Engineering, Electronics & Communication Engineering
Completed a Diploma in Electronics & Communication Engineering at Shri Vasantrao Potdar Polytechnic, Belgaum.
MC
Maratha Mandal Engineering College
Bachelor of Engineering – Electronics & Communication, Electronics & Communication Engineering
Enrolled in a Bachelor of Engineering in Electronics & Communication at Maratha Mandal Engineering College, Belgaum, but discontinued.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1500k-2000k INR
Job categories
Skills
Microsoft OfficeCommunication SkillsCustomer Service Operations ManagementCustomer ExperienceCustomer AdvocacyEscalation ManagementComplaint ResolutionSLA ManagementOLA ManagementService DeliveryOperational GovernanceAnd Report Service DataKPI ManagementCustomer RetentionStakeholder ManagementCross Functional CollaborationProcess OptimizationWorkflow OptimizationTeam LeadershipPerformance CoachingCustomer InsightsData AnalysisReporting and AnalyticsMISDashboard ManagementAnalysis For ExcelCRM SystemsCustomer Support ToolsTicketing SystemsAmadeusSabreExcelWordPowerPointNegotiationSales OperationsRevenue GrowthOlaRetentionRenewalsUpselling Cross sellingSalesforceInterpersonal SkillsIntercomFreshdesk
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