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Mohit Gupta

@mohitgupta6

ServiceNow developer and administrator with 4+ years building integrations, automations, and AI-enabled solutions.

India
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What I'm looking for

I seek a role where I can lead ServiceNow development and integrations, work with AI-enabled automation, share knowledge, and grow technical expertise.

I am a motivated ServiceNow Developer and Administrator with over 4 years of hands-on experience implementing and supporting ITSM, CSM, and related modules. I hold ServiceNow Admin, Certified Application Developer, and CIS-ITSM Implementer certifications and consistently deliver modular, maintainable solutions using client- and server-side scripting.

In my recent role I led implementations of Third-Party Integrations, Agentic AI, Virtual Agent, Advanced Work Assignment, and master catalog flows, managed CMDB data quality, and executed end-to-end patch and family upgrades. I built LLM-powered Virtual Agent topics that enabled automated conversations across ServiceNow and WhatsApp, and developed catalog items, order guides, UI policies, client scripts, script includes, workflows, and Flow Designer automations.

I thrive in environments that value knowledge sharing and continuous learning, and I seek opportunities where I can contribute technical leadership, improve platform adoption, and drive measurable process improvements.

Experience

Work history, roles, and key accomplishments

LT

ServiceNow Developer

Oct 2021 - Mar 2023 (1 year 5 months)

Developed ITSM flows on domain-separated instances and implemented Incident, Request, Knowledge, Change processes; built Service Catalog components and automated workflows using Flow Designer across Cloudknit engagements.

Education

Degrees, certifications, and relevant coursework

University of Delhi logoUD

University of Delhi

Bachelor of Science, Physical Science with Computer

2018 - 2021

Grade: 8.076 CGPA

Completed a B.Sc. in Physical Science with Computer, graduating with an 8.076 CGPA in June 2021.

DC

Diwan Chand Arya Sr. Secondary School, Lodhi Colony

Higher Secondary Certificate, Senior Secondary (10+2)

2016 - 2018

Grade: 87.6%

Completed 12th board examinations with an 87.6% score in May 2018.

Tech stack

Software and tools used professionally

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