Mohit Gupta
@mohitgupta6
ServiceNow developer and administrator with 4+ years building integrations, automations, and AI-enabled solutions.
IndiaWhat I'm looking for
I am a motivated ServiceNow Developer and Administrator with over 4 years of hands-on experience implementing and supporting ITSM, CSM, and related modules. I hold ServiceNow Admin, Certified Application Developer, and CIS-ITSM Implementer certifications and consistently deliver modular, maintainable solutions using client- and server-side scripting.
In my recent role I led implementations of Third-Party Integrations, Agentic AI, Virtual Agent, Advanced Work Assignment, and master catalog flows, managed CMDB data quality, and executed end-to-end patch and family upgrades. I built LLM-powered Virtual Agent topics that enabled automated conversations across ServiceNow and WhatsApp, and developed catalog items, order guides, UI policies, client scripts, script includes, workflows, and Flow Designer automations.
I thrive in environments that value knowledge sharing and continuous learning, and I seek opportunities where I can contribute technical leadership, improve platform adoption, and drive measurable process improvements.
Experience
Work history, roles, and key accomplishments
Process Analyst / Senior Developer
Teleperformance
Apr 2023 - Present (2 years 8 months)
Led implementation and development of ServiceNow modules including Third-Party Integrations, Agentic AI, Virtual Agent, and catalog master flows; managed CMDB data quality and executed end-to-end patch and family upgrades (Xanadu, Yokohama, Zurich).
Developed ITSM flows on domain-separated instances and implemented Incident, Request, Knowledge, Change processes; built Service Catalog components and automated workflows using Flow Designer across Cloudknit engagements.
ServiceNow Developer
Currys
Implemented Incident, Change, Problem and Service Catalog solutions; configured Service Portal and custom widgets, created Performance Analytics reports, and resolved production issues across the Currys project.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Delhi
Bachelor of Science, Physical Science with Computer
2018 - 2021
Grade: 8.076 CGPA
Completed a B.Sc. in Physical Science with Computer, graduating with an 8.076 CGPA in June 2021.
Diwan Chand Arya Sr. Secondary School, Lodhi Colony
Higher Secondary Certificate, Senior Secondary (10+2)
2016 - 2018
Grade: 87.6%
Completed 12th board examinations with an 87.6% score in May 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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