Mahesh User
@maheshuser3
I build and automate ServiceNow ITSM, CMDB, asset management, and integration workflows.
IndiaWhat I'm looking for
I've delivered ServiceNow development and administration work at Wipro and IBM, supporting ITSM, CMDB, Hardware Asset Management, Service Catalog, and workflow automation.
At Wipro, I administer Development, Test, and Production environments; configure Virtual Agent and Live Agent; design SLAs and email notifications; and build inbound and outbound REST integrations with external systems.
I've developed Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, transform maps, reports, and workflows using JavaScript, REST, SOAP, and Glide Scripting. I work in Agile teams and focus on improving service delivery, governance, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Performing day-to-day administration of ServiceNow in Development, Test, and Production environments. Handled Virtual Agent module and live agent configurations, implemented SLAs, and coordinated integrations with third-party teams.
Worked on ACLs, Business Rules, Client Scripts, UI Actions, UI Policies, Transformation Maps, and table/field creation. Developed workflows, implemented SLAs, and used JIRA for tracking stories and timelines.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University, Anantapur
Bachelor of Technology, Electronics and Communication Engineering
Pursued a Bachelor of Technology in Electronics and Communication Engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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