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Pushpendra Rawat

@pushpendrarawat

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ServiceNow Developer focused on ITSM, Catalog, Virtual Agent.

India

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What I'm looking for

I seek ServiceNow roles where I can expand platform development, lead catalog and Virtual Agent projects, work within ITIL teams, and contribute to automation and BAU improvements in a collaborative, growth-focused environment.

I am a ServiceNow Developer with 2.6 years of hands-on experience delivering ITSM-aligned solutions, catalog automation, Virtual Agent implementations, and platform administration across multiple client environments.

I have built Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, notifications, inbound email actions, catalog items, workflows, reports and dashboards; I implemented AWA for skill-based routing and multilingual Virtual Agent configuration and supported MS Teams integration.

I hold ServiceNow CSA, CAD and CIS-CSM certifications, and I bring a pragmatic troubleshooting mindset, strong platform configuration skills, and experience supporting BAU operations and ITIL processes to help teams reduce incident lifecycle and streamline service delivery.

Experience

Work history, roles, and key accomplishments

ServiceNow Developer

Hexaware Technologies Ltd.

Jan 2024 - May 2025 (1 year 4 months)

Developed Business Rules, Client Scripts, UI Policies, Script Includes and catalog workflows, delivering Virtual Agent topics and AWA-based skill routing while supporting Incident/Problem/Change processes and platform administration.

ServiceNow Development Business Rules Client Script Flow Designer Virtual Agent Notifications Reporting Platform Administration

System Engineer

Virtuxient Technologies Pvt. Ltd.

Jun 2022 - Jul 2023 (1 year 1 month)

Supported IT operations and ServiceNow configurations, performed validations, troubleshooting and ITSM process support to maintain BAU service delivery.