Anusha Reddy Varra

I am a Senior Analyst and experienced ServiceNow developer with seven years of professional experience delivering ITSM solutions, custom applications, and integrations for enterprise clients. I specialize in Incident, Problem, Change, Service Catalogs, CMDB, Discovery, Flow Designer, and scripted integrations.

My technical work includes Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, SLAs, Import Sets, ACLs, Glide scripting, HTML/CSS/JavaScript, and building Service Catalogs and Record Producers. I have implemented platform upgrades, designed workflows, and integrated ServiceNow with third-party systems using REST/SOAP and Microsoft spokes.

I hold certifications including Certified Application Developer (CAD), Certified System Administrator (CSA), ITSM Implementation Specialist, RC-Risk Implementation Specialist, ITIL v3 Foundation, and SAFe 5 Practitioner. I bring a customer-centric approach, strong communication, documentation, and mentoring experience to improve automation and operational efficiency.