Lavanya Daddanala
@lavanyadaddanala
ServiceNow Developer with 7 years’ experience automating ITSM, integrations, and security workflows.
What I'm looking for
I am a ServiceNow Developer with 7 years of experience building and optimizing ITSM solutions, developing scoped applications, and automating workflows to improve operational efficiency. I bring hands-on expertise in Incident, Problem, Change, Request management, Service Catalog design, and ServiceNow security configurations.
I have implemented REST/SOAP integrations and led a Microsoft Azure Sentinel integration to streamline security incident response, performed Vancouver and Washington upgrades, and automated repetitive tasks with workflows, scheduled jobs, and scripted web services. I have a strong background in scripting (JavaScript, Glide API), ACLs, RBAC, and performance tuning.
I work closely with stakeholders to gather requirements, conduct root cause analysis, deliver end-user training, and document solutions. I am Certified ServiceNow CSA and hold a B.Tech in Computer Science and Engineering, committed to delivering maintainable, secure, and scalable ServiceNow implementations.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
Accenture
Oct 2023 - Present (2 years 3 months)
Manage ServiceNow support, enhancements and Vancouver/Washington upgrades; implemented REST/SOAP and Azure Sentinel integrations and automated workflows to improve incident response and reduce manual effort.
ServiceNow Developer
HCL Technologies
Nov 2013 - May 2015 (1 year 6 months)
Administered ServiceNow across Dev/Test/Prod, developed customizations and workflows, managed users/roles/imports, and configured SLAs to improve ticket lifecycle and automation.
Test Engineer
HCL Technologies
Feb 2013 - Oct 2013 (8 months)
Created and executed manual test cases, tracked defects in ALM/JIRA, and coordinated with development teams to improve product reliability during MSC Software upgrade sprints.
QA Analyst
HCL Technologies
Sep 2012 - Jan 2013 (4 months)
Performed functional, compatibility, and regression testing, raised and tracked defects, and validated custom developments to meet business requirements for Petrofac projects.
QA Engineer
Vekomy Technologies
Aug 2010 - Aug 2012 (2 years)
Designed and executed specification-based test cases, participated in sprint planning and defect triage, and validated data using SQL for the Optimer product.
Education
Degrees, certifications, and relevant coursework
Lavanya hasn't added their education
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