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Lavanya Daddanala

@lavanyadaddanala

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ServiceNow Developer with 7 years’ experience automating ITSM, integrations, and security workflows.

India

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What I'm looking for

I seek a hands-on ServiceNow role focused on automation, integrations, and platform improvements in an agile team that values security, scalability, and continuous learning.

I am a ServiceNow Developer with 7 years of experience building and optimizing ITSM solutions, developing scoped applications, and automating workflows to improve operational efficiency. I bring hands-on expertise in Incident, Problem, Change, Request management, Service Catalog design, and ServiceNow security configurations.

I have implemented REST/SOAP integrations and led a Microsoft Azure Sentinel integration to streamline security incident response, performed Vancouver and Washington upgrades, and automated repetitive tasks with workflows, scheduled jobs, and scripted web services. I have a strong background in scripting (JavaScript, Glide API), ACLs, RBAC, and performance tuning.

I work closely with stakeholders to gather requirements, conduct root cause analysis, deliver end-user training, and document solutions. I am Certified ServiceNow CSA and hold a B.Tech in Computer Science and Engineering, committed to delivering maintainable, secure, and scalable ServiceNow implementations.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Accenture

Oct 2023 - Present (2 years 3 months)

Manage ServiceNow support, enhancements and Vancouver/Washington upgrades; implemented REST/SOAP and Azure Sentinel integrations and automated workflows to improve incident response and reduce manual effort.

ServiceNow ITSM JavaScript REST APIs SOAP Azure Sentinel ACLs Workflow Automation

ServiceNow Developer

HCL Technologies

Nov 2013 - May 2015 (1 year 6 months)

Administered ServiceNow across Dev/Test/Prod, developed customizations and workflows, managed users/roles/imports, and configured SLAs to improve ticket lifecycle and automation.

ServiceNow Administration Scripting Workflows Import Sets Incident Management Problem Management SLA JavaScript Reporting

Test Engineer

HCL Technologies

Feb 2013 - Oct 2013 (8 months)

Created and executed manual test cases, tracked defects in ALM/JIRA, and coordinated with development teams to improve product reliability during MSC Software upgrade sprints.

Manual Testing ALM Regression Testing Test Reporting SQL

QA Analyst

HCL Technologies

Sep 2012 - Jan 2013 (4 months)

Performed functional, compatibility, and regression testing, raised and tracked defects, and validated custom developments to meet business requirements for Petrofac projects.

Functional Testing Regression Testing Test Case Creation Jira

QA Engineer

Vekomy Technologies

Aug 2010 - Aug 2012 (2 years)

Designed and executed specification-based test cases, participated in sprint planning and defect triage, and validated data using SQL for the Optimer product.