Open to opportunities

Vikas Kumar

@vikaskumar11

ServiceNow developer with 4+ years delivering ITSM, service catalog, workflow automation, and REST integrations for enterprise operations.

India

Message

What I'm looking for

I’m looking for a role where I can build scalable ServiceNow ITSM solutions—especially integrations, workflow automation, and Service Catalog—so teams can improve operational efficiency. I thrive in fast-paced environments with clear ownership and measurable impact.

I’m a results-driven ServiceNow Developer with 4+ years of hands-on experience designing, developing, and implementing enterprise-grade ServiceNow solutions across ITSM, Service Catalog, workflow automation, and integrations.

I’ve implemented end-to-end Incident, Problem, and Change Management modules, configured SLAs/OLAs, and built approval and assignment rules. I also customize UI components and automate business processes using Business Rules, Client Scripts, Script Includes, and Scheduled Jobs.

In my recent roles, I delivered measurable outcomes—streamlining service requests and reducing manual intake effort by 50% (and 45% for employee self-service). I also automated change approval workflows, cutting approval turnaround time by 40%, while supporting UAT, defect triage, and go-live for a major ITSM rollout across 3 regional operations centers.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Infosys

Jul 2023 - Present (2 years 11 months)

Implemented Incident, Problem, and Change Management modules end-to-end and built custom functionality within ServiceNow applications. Configured Service Catalog, SLAs, workflows, UI policies/actions, and managed data via Import Sets/Transform Maps and Scheduled Imports/Exports.

ServiceNow ITSM Incident Management Problem Management Change Management Workflow Automation UI Policy Import Sets And Transform Maps Scheduled Imports Exports

Associate Software Engineer

Accenture

Apr 2022 - May 2023 (1 year 1 month)

Developed ServiceNow integrations between Mortgage Cadence LOS and enterprise ITSM using REST APIs and Import Sets/Transform Maps. Customized Service Catalog/Record Producers and automated ticket routing via Business Rules, Client Scripts, and Script Includes, reducing manual intake effort by 50% and improving operational workflows.

REST APIs Import Sets And Transform Maps Service Catalog And Record Producers Business Rules Client Script Scheduled Jobs CMDB Data Sync UAT Defect Triage Support