vikas mishra
@vikasmishra3
I build ServiceNow ITSM, ITOM, GRC, HAM, and custom automation solutions that reduce manual effort.
IndiaWhat I'm looking for
Certified ServiceNow Developer with 6+ years of IT industry experience, holding CSA, CAD, CIS‑ITSM, CIS‑DISCO, and CIS‑Data Foundation credentials. Skilled in ITSM, ITOM, GRC, HAM, CSM, and custom application development, with proven expertise in JavaScript, REST API integrations, and automation solutions. Recognized for delivering scalable implementations across diverse sectors.
Experience
Work history, roles, and key accomplishments
Worked on ITSM, ITOM, HAM, CSM, integrations, and custom applications. Designed Client Due Diligence and Shift Handover forms reducing effort by 40%. Built Virtual Agent for password resets and non‑standard requests, cutting tickets by 45%. Delivered HAM setup with AssetTrack, improved audits, and automated financial case routing boosting efficiency by 80%.
Technical consultant II
Thirdera
Apr 2022 - Oct 2024 (2 years 6 months)
Worked with clients in banking, finance, and service sectors. Delivered ITSM, GRC, integrations, and custom apps. Implemented Agentless & Agent Discovery, ACC, MID Server, and credential management. Built Data Impact Assessment app with portal, workspace, notifications, and TPRM integration. Customized Incident, Change, Problem, Control modules and mentored junior developers.
Implemented Cloud Discovery (OCI) with customized patterns, improving asset visibility by 15%. Managed Discovery, credentials, and built apps like Global Employee Finance, MDR, Software Release, and Return Computers. Administered incidents, enhancements, and queries with 95% SLA compliance, and developed dashboards/reports for CMDB, Incident, and Problem Management.
Education
Degrees, certifications, and relevant coursework
Panjab University
Bachelor of Engineering, Information Technology
Grade: 8.03/10
Bachelor of Engineering in Information Technology from Panjab University, Chandigarh, with a GPA of 8.03/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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