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@mohammadhsiddiqe
I am an Application Support Engineer solving Java, SQL, Linux issues and optimizing cloud apps.
I am an experienced Application Support Engineer with strong expertise in Java, SQL, Linux and Azure, and proficiency in Python and Oracle. I specialize in troubleshooting complex software issues, monitoring microservices, performing smoke tests, and running optimized SQL queries to resolve production incidents.
I have led incident, problem, and change management for critical applications, used AppDynamics, Grafana, Kibana and Datadog for monitoring, and automated workflows with UC4. I focus on proactive log analysis, root cause analysis, improving documentation, and clear stakeholder communication to reduce recurrence and improve operational reliability.
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Work history, roles, and key accomplishments
Performed incident, problem, and change management for critical re-insurance applications hosted in Azure; debugged Java microservices, ran complex Oracle SQL queries, and monitored systems with AppDynamics, Grafana, and Kibana.
Executed HR transactional processes and supported HR operations, maintaining records and coordinating with stakeholders to ensure timely service delivery.
Managed process execution and operational workflows, supported service requests, and improved documentation and knowledge-base for team efficiency.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
2007 - 2010
Grade: 68%
Bachelor of Computer Applications from The New College (University of Madras), completed July 2007 to June 2010 with 68% aggregate.
Higher Secondary (12th), Higher Secondary
2005 - 2007
Grade: 70%
Completed Higher Secondary (12th) at Princess Mat. Hr. Sec. School from July 2005 to June 2007 with 70% aggregate.
Secondary (10th), Secondary Education
2004 - 2005
Grade: 50%
Completed SSLC (10th) at Princess Mat. Hr. Sec. School in June 2005 with 50% aggregate.
Software and tools used professionally
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