Juby Joy
@jubyjoy
Customer success engineer with 10+ years supporting enterprise applications and incident operations.
IndiaWhat I'm looking for
I’m a software engineer with 10+ years of experience supporting, enhancing, and operating enterprise-scale applications across finance, manufacturing, and healthcare. I’m strongest in application and production support, server and performance monitoring, incident management, and workflow operations in high-availability environments.
Hands-on, I work across SQL, Oracle, PL/SQL, MongoDB, Impala Hue, C#, VB.NET, and REST APIs—using Postman for mass updates and data investigations through logs. In my roles, I manage production configurations, deploy and monitor workflows, coordinate troubleshooting with development/infrastructure/business teams, and drive SLA-compliant outcomes; I also maintain customer updates with root-cause analysis and have a 100% SLA compliance record in critical issue resolving.
Experience
Work history, roles, and key accomplishments
Business System Analyst
Glidewell Dental
Jan 2023 - Present (3 years 4 months)
Provided application and production support across multiple departments and locations, ensuring smooth daily handovers, queue monitoring, and resolution of stuck or failed cases. Managed production configurations and workflow deployments, including manual case progression during workflow failures and post-release health monitoring.
Supported and maintained ERP domain applications (PRMS, SAS, Gauss, MCPR) while performing data handling and investigation across SQL, Oracle, Unix, and Impala Hue. Coordinated resolution of critical and urgent incidents and delivered monthly Impact Run reports to stakeholders.
Provided customer-facing support for the Made2Manage ERP, performing live troubleshooting for issues while connected and handling both module maintenance and customization. Worked on database manipulation and customization, including exposure to legacy VB code for debugging and enhancements.
Developed and supported project-specific applications using C# .NET and VB .NET across front-end and back-end components, including database migration and regression testing. Delivered development and enhancements for manufacturing services projects and led training sessions for freshers on the project.
Education
Degrees, certifications, and relevant coursework
Great Learning
Post-Graduate Data Science, Data Science
Grade: GPA 4.2/5 (Grade A+)
Post-Graduate study in Data Science covering data analysis, machine learning, statistics, and business intelligence. Completed projects for data preprocessing, visualization, predictive analytics, and reporting using Python, SQL, Pandas, NumPy, Matplotlib, and Excel.
Govt. Engineering College, Palakkad
Bachelor of Technology, Computer Science Engineering
Grade: CGPA 7.25 (72.5%)
B.Tech in Computer Science Engineering. Completed the degree with a CGPA of 7.25 (equivalent to 72.5%).
Kendriya Vidyalaya, Kanjikode
Higher Secondary Education, Science and Mathematics
Grade: 91%
Higher Secondary education (CBSE) with Science and Mathematics as major subjects. Achieved 91% marks and was the school-level topper in Math.
Kendriya Vidyalaya, Kanjikode
SSLC (Secondary Education), General Education
Grade: 93%
SSLC education (CBSE). Achieved 93% marks and ranked 4th overall with the school-level second highest in Math.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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