Open to opportunities

Abishek User

@abishekuser2

Message

Application Support Engineer | 4.6 yrs | Banking Domain | SQL, Splunk, Linux, APIs, ITIL

India

Message

What I'm looking for

Looking for a remote Application Support role in a dynamic tech environment with growth and learning opportunities, preferably in the banking or fintech domain. Open to flexible shifts and global teams.

I am an Application Support Engineer with over 4.6 years of hands-on experience in supporting and maintaining Java-based applications within the banking domain. My proficiency in incident handling, Linux environments, SQL, PL/SQL, and automation has allowed me to effectively manage incidents and ensure high availability through proactive issue resolution.

Throughout my career, I have successfully managed P1 to P4 incidents using ServiceNow, collaborated with L3 teams for root cause analysis, and mentored junior engineers. My experience includes monitoring infrastructure and applications with tools like Splunk and Dynatrace, as well as managing batch jobs and automation using AutoSys. I am committed to delivering high-quality support and optimizing system performance.

Experience

Work history, roles, and key accomplishments

Application Support Engineer

Nusummit Technologies

Sep 2023 - Jun 2025 (1 year 9 months)

Managed P1 to P4 incidents through ServiceNow, ensuring SLA adherence and collaborating with L3 teams for root cause analysis. Prioritized high-impact issues and provided on-call support during critical events for NSE Finance and Accounts.

ServiceNow SLA Management Root Cause Analysis Incident Management Linux SQL Shell Scripting Splunk Dynatrace

Application Support Engineer

Iways Analytics and IT Solutions

Jan 2021 - Aug 2023 (2 years 7 months)

Investigated recurring issues, led root cause analysis discussions, and managed L2 escalations for TD Securities. Implemented long-term corrective solutions and participated in CAB meetings for change management.

Root Cause Analysis Change Management ITIL Linux Autosys Shell Scripting Postman Jira

Education

Degrees, certifications, and relevant coursework

S.A. Engineering College

Bachelor of Engineering, Engineering

Completed a Bachelor of Engineering degree at S.A. Engineering College. The curriculum provided a strong foundation in engineering principles and practices.