Open to opportunities

devika varala

@devikavarala

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Application support and software engineer skilled in Java, MySQL, Linux and ServiceNow.

India

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What I'm looking for

I seek roles where I can own incident management, improve reliability through RCA and automation, collaborate across teams, and grow into SRE/DevOps or senior support engineering positions.

I am an Application Support Engineer turned Professional Software Engineer with two years' hands-on experience managing incidents, performing root-cause analysis, and ensuring application stability using ServiceNow, Java, MySQL and Linux. I have driven reductions in resolution time, supported high-volume claims systems, and contributed to security remediation efforts such as Veracode vulnerability management.

I excel at prioritizing urgent issues, creating run books and knowledge articles, coordinating cross-functional teams, and participating in 24/7 on-call rotations to maintain SLAs and improve user experience. I was promoted from Software Associate to Professional Software Engineer and hold Azure Fundamentals (AZ-900) certification.

Experience

Work history, roles, and key accomplishments

Associate Professional Software Engineer

DXC Technology

Sep 2021 - Jul 2023 (1 year 10 months)

Managed L1/L2 incident handling and ServiceNow ticketing for Zurich Insurance claims platform, conducted root cause analysis and Veracode remediation, and reduced resolution time by 30% through cross-team coordination and runbook creation.

ServiceNow Java MySQL Veracode Incident Management Root Cause Analysis Escalations

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University, Hyderabad

Bachelor of Technology, Computer Science and Engineering

2017 - 2021

Completed a Bachelor of Technology in Computer Science and Engineering with coursework and projects focused on software engineering, databases, and troubleshooting.