Sai Priyanka Dasari
@saipriyankadasari
I resolve L2/L3 .NET and SQL production incidents within SLA-driven environments.
IndiaWhat I'm looking for
At Cognizant Technology Solutions India, I handle L2/L3 technical tickets for SQL and .NET applications, keeping production support aligned with SLAs.
I optimize SQL queries and database performance, reducing incident resolution time by 20%. I also perform root-cause analysis, deliver minor .NET bug fixes, and help improve system stability and reliability.
I work directly with clients through ITSM processes in ServiceNow, including incident, problem, change, and service request management. I've created knowledge-base documentation that reduced incoming support requests by 30% and trained junior analysts to improve team efficiency.
Experience
Work history, roles, and key accomplishments
Handled L2/L3 technical tickets across SQL and .NET applications, ensuring SLA compliance. Optimized SQL queries and database performance, reducing incident resolution time by 20%.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University
M.Tech, Technology
2021 - 2023
Pursued a Master of Technology degree from Jawaharlal Nehru Technological University from 2021 to 2023.
Annamacharya Institute of Technology and Sciences
B.Tech, Technology
2016 - 2020
Completed a Bachelor of Technology degree from Annamacharya Institute of Technology and Sciences from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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