Open to opportunities

Gagan Deep

@gagandeep

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Application Support Engineer focused on monitoring and incident resolution.

India

Message

What I'm looking for

I am seeking an entry-level IT/Application Support role in manufacturing IT where I can deploy, monitor, and maintain custom database-driven applications while growing technical skills and contributing to system stability.

I am an Application Support Engineer with 4.2 years of experience delivering production and application support across enterprise environments, focusing on troubleshooting, incident management, and system monitoring.

I have worked in L2/L3 support roles where I performed daily health checks, resolved P1/P2 incidents within SLAs, collaborated with engineering teams for deployments and root-cause analysis, and produced documentation to improve reliability.

I am now seeking to transition into an entry-level IT/Application Support role in manufacturing systems, where I can apply skills in Dynatrace, Kibana, Splunk, Grafana, SQL, Linux, Docker, and Kubernetes to support, deploy, monitor, and maintain custom database-driven applications.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

T-Systems

Sep 2024 - Present (1 year 1 month)

Perform daily application health checks and monitor production applications to ensure 24/7 availability, resolve incidents, and validate post-patching stability. Document configurations, incidents, and root cause analyses to improve operational reliability.

Incident Management Dynatrace Kibana Splunk ServiceNow Linux Docker Kubernetes Postgres

Software Engineer

Gallagher

Oct 2021 - Sep 2024 (2 years 11 months)

Provided L2/L3 production support for customer-facing applications, resolved P1/P2 incidents within SLA, and collaborated with developers on bug fixes, deployment testing, and performance tuning. Created documentation and knowledge-base articles to streamline support.

Application Support Incident Response Log Analysis Jira ServiceNow Performance Tuning SQL Troubleshooting

Associate Support Engineer

Tech Mahindra

Mar 2021 - Oct 2021 (7 months)

Handled application tickets and end-user assistance, supported ERP-related production processes, and assisted in system rollouts, patch testing, and updates for internal tools. Maintained stability of production environments through routine support tasks.