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Janhvi Soni

@janhvisoni

I’m an Application Support Professional optimizing critical systems through automation, troubleshooting, and AWS-ready thinking.

India

Message

What I'm looking for

I’m looking to support and improve critical applications through proactive monitoring, fast incident resolution, and automation. I want to collaborate closely with development teams, continuously improve operational efficiency, and ensure seamless application functionality for users.

I’m a results-driven Application Support Professional with 3 years of experience providing technical support for critical applications. At Fiserv, I’ve supported multiple applications, managing over incidents to ensure timely resolution, minimize downtime, and improve user satisfaction.

I spearheaded automation projects using UI Path, increasing operational efficiency by 30% by streamlining repetitive tasks and reducing manual effort. I proactively monitored application performance using tools like Splunk, Dynatrace, and FogLight, and worked closely with software development teams to perform root cause analyses, troubleshoot complex issues, and support successful releases and updates.

Experience

Work history, roles, and key accomplishments

Current

Application Support Professional

Current

Fiserv

Jan 2022 - Present (4 years 5 months)

Provided expert-level application support for multiple critical applications, resolving incidents to minimize downtime and improve user satisfaction. Led UIPath automation that increased operational efficiency by 30% and proactively monitored performance using Splunk, Dynatrace, and FogLight.