NGNikitta Gupta
@nikittagupta
Experienced Application & Production Support Analyst with ITIL expertise.
IndiaWhat I'm looking for
I am an experienced Application and Production Support Analyst with over 8 years in IT Service Management, specializing in Incident and Problem Management, as well as Cloud Operations across AWS and Azure. My expertise lies in SQL, ServiceNow, and root cause analysis, which I leverage to enhance system performance, security, and compliance.
Throughout my career, I have ensured high application uptime and operational efficiency, particularly in the banking and retail domains. I have successfully conducted end-user training that led to a significant increase in user proficiency and a reduction in support queries. My collaborative approach with cross-functional teams has improved incident resolution times and system reliability, ultimately enhancing user experience.
In my current role at Cognizant Technology Solutions, I have implemented Business Continuity Management plans and streamlined change management processes, achieving 100% testing completion and reducing post-deployment issues. I am committed to continuous improvement and data-driven decision-making, ensuring that I contribute effectively to my team's success.
Experience
Work history, roles, and key accomplishments
Associate
Cognizant Technology Solutions Pvt. Ltd
Apr 2019 - Present (6 years 1 month)
As an Associate, I ensured 99.5% application uptime by providing production support for over 10 applications. I conducted end-user training, collaborated with cross-functional teams to resolve high-priority issues, and created root cause analysis reports to enhance system stability. My role involved streamlining change management processes and managing secure data transfers, improving operational
Programmer Analyst
Cognizant Technology Solutions Pvt. Ltd
Oct 2017 - Apr 2019 (1 year 6 months)
In my role as a Programmer Analyst, I developed and maintained client-facing applications for a retail client, ensuring compliance with project requirements and enhancing user engagement through content updates on Sitecore.
Programmer Analyst Trainee
Cognizant Technology Solutions Pvt. Ltd
Feb 2017 - Oct 2017 (8 months)
As a Programmer Analyst Trainee, I was certified in C#, .NET, SQL, HTML, CSS, and Bootstrap. I gained expertise in sector-specific applications within the retail, consumer goods, and banking industries.
Education
Degrees, certifications, and relevant coursework
Government College of Engineering, Bargur
Bachelor of Engineering, Electronics and Communication Engineering
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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