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Mohamed Zakarya Faraj Allah

@mohamedzakaryafarajallah

I’m a KPI-driven sales and business development professional who exceeds conversion and revenue targets through consultative selling.

United Arab Emirates

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What I'm looking for

I’m looking for a KPI-driven, high-volume role where I can own consultative selling end-to-end—driving conversion, upsell, and retention with strong objection-handling, CRM discipline, and a fast-feedback culture focused on measurable revenue growth.

I’m a trilingual sales and business development professional with a proven record of exceeding conversion and revenue targets in high-volume, KPI-driven environments. I combine consultative selling, objection-handling, and closing to turn customer conversations into measurable outcomes.

In my most recent role, I consistently exceeded monthly sales conversion targets on a high-volume international account while maintaining 90%+ customer satisfaction. I managed 50+ daily interactions, operated to strict KPIs, and resolved 100% of escalated cases within SLA to protect revenue and reduce churn.

Beyond sales, I’ve built growth-minded commercial thinking through strategic consulting and research—producing executive-ready proposals from multi-market competitive research. I’ve also supported revenue through service and guest experience, and I continue to develop my ability to create persuasive, quality-assessed content across regions.

Experience

Work history, roles, and key accomplishments

Remote Content Architect

Global Citizenship & Cultural Intelligence Education (GCCIE)

Jun 2025 - Dec 2025 (6 months)

Created persuasive content and frameworks delivered across 4+ regions and supported audience engagement through structured messaging. Promoted to quality assessment based on content performance.

Content Creation Research Framework Persuasive Writing Quality Assessment Audience Targeting Documentation Communication

Sales & Service Representative

Telus International

Apr 2025 - Aug 2025 (4 months)

Exceeded monthly sales conversion targets on a high-volume international account while maintaining 90%+ customer satisfaction. Managed 50+ daily inbound and outbound interactions and resolved 100% of escalated cases within SLA, protecting revenue and reducing churn.

Sales Outbound Consultative Selling Objection Handling Customer Satisfaction KPI Tracking Upselling Cross Selling SLA Management CRM Management

Strategic Consulting Intern

Cabinet Redo Conseil

Mar 2025 - May 2025 (2 months)

Conducted competitive and market research across 3 international markets, identifying growth and client-acquisition opportunities. Built executive-ready proposals and briefings to support senior stakeholders' commercial decisions.

Market Research Competitive Analysis Proposal Writing Briefing Support

Guest Relations & Front Desk

Hotel Targafit

Apr 2024 - Aug 2024 (4 months)

Supervised a 5-person front desk team and improved service quality with upselling initiatives. Increased guest satisfaction by 15% through better guest experience and frontline coordination.

Front Desk Operations Team Supervision Guest Relations Upselling Customer Experience Communication

Customer Service & Sales Representative

Majorel Africa

May 2022 - Aug 2022 (3 months)

Handled high-volume inbound and outbound calls while achieving 95% client-satisfaction KPIs. Converted and retained accounts through persuasive communication and effective issue resolution.

Inbound Customer Support Outbound Sales Client Retention Communication Objection Handling

Education

Degrees, certifications, and relevant coursework

University of Wollongong in Dubai

Master of International Business, International Business

2026 -

Pursuing a Master of International Business at the University of Wollongong in Dubai, started April 2026; expected completion in 2027.

Al Akhawayn University

Bachelor of Arts in International Studies, International Studies

2021 - 2025

Grade: 3.75/4.00 (Dean’s List)

Completed a Bachelor of Arts in International Studies with a minor in Psychology (2021–2025), achieving a 3.75/4.00 GPA and Dean’s List recognition in the final year.