Open to opportunities

chaimaa chihab

@chaimaachihab

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Customer relationship specialist with a passion for client satisfaction.

Morocco

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages innovative solutions.

I am an MBA graduate with proven experience in customer relationship management and sales development. My career has been driven by a commitment to exceed targets and actively contribute to the success and growth of the organizations I work with. At Comdata, I served as the primary point of contact for addressing customer concerns, ensuring a seamless experience while expanding the customer portfolio through targeted prospecting and fostering loyalty among existing clients.

During my internship at AXA Assurance, I designed insurance-specific dashboards and reports to optimize operations, tracking key performance indicators to assess business performance and inform strategies. My previous role as a telesales consultant at MO Call allowed me to develop and strengthen customer relationships, driving sales growth by proactively following up with clients and identifying opportunities for additional business. I am dedicated to addressing and resolving customer complaints promptly, ensuring a positive experience and maintaining customer trust.

Experience

Work history, roles, and key accomplishments

Customer Relationship Specialist

COMDATA

Sep 2019 - Dec 2020 (1 year 3 months)

Served as the primary point of contact for customer concerns, expanding the customer portfolio through targeted prospecting and fostering loyalty among existing clients. Identified customer needs and recommended tailored solutions to enhance satisfaction and drive sales growth.

Customer Relationship Management Sales Development Business Analysis Problem Solving Communication Custom Solutions Performance Tracking

Intern

AXAASSURANCE

May 2018 - Jun 2018 (1 month)

Designed insurance-specific dashboards and reports to optimize operations, tracking key performance indicators to assess business performance and inform strategies.

Dashboard Design Key Performance Indicators Business Operations Data Analysis Reporting Strategic Planning Communication Time Management

Telesales Consultant

MO CALL

Feb 2017 - Jul 2017 (5 months)

Developed and strengthened customer relationships to ensure satisfaction and foster long-term loyalty. Proactively followed up with clients to drive sales growth and addressed customer complaints promptly.

Customer Relationship Management Sales Growth Communication Customer Satisfaction Business Development Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

INSA Business School

MBA, Marketing & Communication

Acquired expertise in planning and executing projects. Refined advanced communication skills in business contexts. Built a strong foundation in financial analysis and strategy.

Faculty of Legal, Economic and Social Sciences

Bachelor's degree, Management

Acquired in-depth knowledge of marketing strategies to drive company visibility and growth. Completed comprehensive management training, developing versatile and strategic skills.

Higher School of Technology

Higher National Diploma, Finance

Studied Strategic Budget Management to align financial planning with organizational goals. Gained expertise in financial data analysis to support strategic decision-making.