chaimaa chihab
@chaimaachihab
Customer relationship specialist with a passion for client satisfaction.
What I'm looking for
I am an MBA graduate with proven experience in customer relationship management and sales development. My career has been driven by a commitment to exceed targets and actively contribute to the success and growth of the organizations I work with. At Comdata, I served as the primary point of contact for addressing customer concerns, ensuring a seamless experience while expanding the customer portfolio through targeted prospecting and fostering loyalty among existing clients.
During my internship at AXA Assurance, I designed insurance-specific dashboards and reports to optimize operations, tracking key performance indicators to assess business performance and inform strategies. My previous role as a telesales consultant at MO Call allowed me to develop and strengthen customer relationships, driving sales growth by proactively following up with clients and identifying opportunities for additional business. I am dedicated to addressing and resolving customer complaints promptly, ensuring a positive experience and maintaining customer trust.
Experience
Work history, roles, and key accomplishments
Customer Relationship Specialist
COMDATA
Sep 2019 - Dec 2020 (1 year 3 months)
Served as the primary point of contact for customer concerns, expanding the customer portfolio through targeted prospecting and fostering loyalty among existing clients. Identified customer needs and recommended tailored solutions to enhance satisfaction and drive sales growth.
Intern
AXAASSURANCE
May 2018 - Jun 2018 (1 month)
Designed insurance-specific dashboards and reports to optimize operations, tracking key performance indicators to assess business performance and inform strategies.
Telesales Consultant
MO CALL
Feb 2017 - Jul 2017 (5 months)
Developed and strengthened customer relationships to ensure satisfaction and foster long-term loyalty. Proactively followed up with clients to drive sales growth and addressed customer complaints promptly.
Education
Degrees, certifications, and relevant coursework
INSA Business School
MBA, Marketing & Communication
Acquired expertise in planning and executing projects. Refined advanced communication skills in business contexts. Built a strong foundation in financial analysis and strategy.
Faculty of Legal, Economic and Social Sciences
Bachelor's degree, Management
Acquired in-depth knowledge of marketing strategies to drive company visibility and growth. Completed comprehensive management training, developing versatile and strategic skills.
Higher School of Technology
Higher National Diploma, Finance
Studied Strategic Budget Management to align financial planning with organizational goals. Gained expertise in financial data analysis to support strategic decision-making.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring chaimaa?
You can contact chaimaa and 90k+ other talented remote workers on Himalayas.
Message chaimaaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
