Abir youmir

Resolved an average of 20 client cases per day in French and English, including disputes, account restrictions, and transaction errors, while maintaining high service quality and documentation accuracy.

Managed the full B2B sales funnel for HVAC tradespeople using Sellsy CRM, converting qualified leads into closed deals and maintaining consistent pipeline follow-up.

Handled 80 to 100 daily client interactions in French, resolving issues efficiently while maintaining consistent service quality and retention-focused customer conversations.

Maintained accurate property, owner, and client records in French and English and conducted structured discovery interviews to identify improvement opportunities.

Coached and prepared candidates for Emirates, Qatar Airways, and Etihad recruitment, managed airline partnerships, and produced multilingual proposals supporting successful placements across multiple markets.

Led cross-border humanitarian operations supporting 27+ families and coordinated multilingual donor and partner communication in French, English, and Arabic.

Delivered multilingual premium service across 70+ countries and 3,800+ flight hours, earned the Bronze Najm Award, received 81 passenger commendation letters, and generated 20,000 AED in Duty Free sales.

Developed campaign concepts and supported restructuring of advertising and marketing strategy, including budget allocation and media selection.

Handled inbound and outbound French-language calls focused on issue resolution, client retention, and service continuity in a call center environment.

Completed an Associate Degree in Economics at Mohammed V University in Rabat in 2015.

Earned a GCCA Cabin Crew Licence through Emirates Aviation University in Dubai from 2012 to 2015.

Completed Business Management studies up to the 3rd year at Mundiapolis University in 2013.