Open to opportunities

Mohamed Basiouny

@mohamedbasiouny

Operations Manager with 10+ years leading customer support, hospitality, and facilities projects—delivering KPIs, budgets, and results.

Mexico

Message

What I'm looking for

I’m looking for remote opportunities in operations or customer success where I can lead teams, improve KPIs, resolve escalations, manage vendors/budgets, and deliver projects on time with clear, accountable communication.

I’m a results-driven, bilingual operations leader with 10+ years of international experience across operations management, customer support, hospitality, facilities leadership, and project coordination. I’ve consistently improved service quality, resolved escalations, and delivered projects on time through clear, cross-cultural communication.

Most recently as an Operations Manager in Mexico, I oversaw daily hotel operations, guest services, staff coordination, scheduling, and vendor performance. Since 2021, I’ve also self-managed client-facing transportation and hospitality services—owning scheduling, issue resolution, customer satisfaction, and revenue operations.

Earlier in Doha, I managed two campuses as a Country Facilities Manager, delivering 60+ projects while controlling contracts and budgets and executing maintenance strategy. I’ve built strong stakeholder relationships throughout my roles—from facilities and events to marketing and communication—always focused on measurable outcomes and dependable service.

Experience

Work history, roles, and key accomplishments

Current

Self-Managed Business Ops

Current

Independent Operations & Client Services

Jan 2021 - Present (5 years 4 months)

Managed client-facing transportation and hospitality services, improving issue resolution, scheduling, and customer satisfaction while supporting revenue operations.

Customer Success Client Services Scheduling Revenue Operations Transportation Coordination Hospitality

Operations Manager

Casa Legado Spa Hotel

Mar 2025 - Jun 2025 (3 months)

Oversaw daily hotel operations, coordinating guest services, staff scheduling, and vendor performance to support smooth service delivery.

Hotel Operations Guest Service Team Coordination Scheduling Vendor Management Customer Support Operations Management

Country Facilities Manager

International School Partnership (ISP)

Jan 2019 - Nov 2019 (10 months)

Managed two school campuses, including contracts, budgets, maintenance strategy, and delivery of 60+ projects through coordinated facilities operations.

Facilities Management Contract Management Project Delivery Vendor Management Stakeholder Management

Facilities & Events Officer

Gulf English School (GES)

Feb 2014 - Dec 2018 (4 years 10 months)

Led operations across three campuses, managing events, repairs, vendor coordination, and staff accommodation support to keep services running efficiently.

Facilities Operations Events Coordination Vendor coordination Scheduling Cross Cultural Communication Operations Management